Multi-Site Facilities Operations Leader

PBS Facility Service; Silver Spring (MD); Hybrid; USD 120,000 - 160,000; Full time

Job summary

PBS Facility Service is seeking an experienced Regional Operations Manager to oversee multi-site operations across our DMV portfolio, including residential and commercial properties, concierge, security, and building engineering teams.

The role demands hands-on leadership, accountability, and the ability to drive service quality, staffing, and client satisfaction across diverse sites. Evening/weekend flexibility is required.

Qualifications

• Experience in multi-site facility services operations.
• Ability to manage concierge, security, and engineering teams.
• Strong communication and accountability.
• Bilingual English & Spanish preferred.

Responsibilities

• Oversee daily operations across multiple properties and manage staff to PBS standards.
• Walk properties regularly and conduct service audits for cleanliness, safety, staffing, and performance.
• Spot operational problems early and implement corrective plans quickly.
• Review incident reports, logs, shift summaries, and documentation for accuracy.

Skills

Multi-site operations

Staff leadership

Client relations

Security oversight

Field operations

Job description

PBS Facility Service is seeking an experienced Regional Operations Manager to oversee multi-site operations across our DMV portfolio, including residential and commercial properties, concierge, security, and building engineering teams.

The role demands hands-on leadership, accountability, and the ability to drive service quality, staffing, and client satisfaction across diverse sites. Evening/weekend flexibility is required.