Multi-Site Clinical Office Manager

MEA - MidAtlantic Employers' Association; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

Une organisation de soins de santé dynamique à Philadelphie cherche un Clinical Office Manager pour superviser les opérations de ses sites cliniques. Le candidat idéal doit posséder une expérience en gestion, des compétences en leadership, et être axé sur l'amélioration continue de l'expérience patient tout en assurant la conformité réglementaire. Ce rôle exige une collaboration étroite avec la direction et le personnel pour garantir des soins de qualité.

Qualifications

• Expérience en gestion d'équipe nécessaire.
• Connaissance des normes réglementaires pertinentes.
• Capacité à travailler avec divers intervenants.

Responsibilities

• Supervise le personnel non-exempt dans les sites cliniques assignés.
• Gère les opérations quotidiennes des sites de pratique.
• Responsable du budget opérationnel des sites assignés.

Skills

Leadership

Communication

Organizational Skills

Patient Advocacy

Education

Bachelor's degree in Health Administration or related field

Job description

Multi-Site clinical Office Manager

Our client, based in Philadelphia, is currently seeking a Clinical Office Manager to support their growing independent primary care practice.

Summary :

This position reports to the Director of Operations and is responsible for all daily operations of assigned clinical locations including management of all front-line non-exempt staff, ensuring appropriate clinical operations, adherence to budgets, adherence to regulatory standards, patient experience (including quality, safety, and satisfaction), and experience of physicians and staff. Alongside the site medical director (s) and Director of Operations, you will continually assess daily operations to identify areas for ongoing improvement and oversee implementation of improvement initiatives.

Responsibilities :

Supervision of front-line staff :

• Supervises all front-line, non-exempt staff in assigned clinical locations including all staff work functions.
• Conducts performance appraisals of staff, supervised with input from providers and the Director of Operations.
• Assures completion of house-wide and site-specific annual staff competencies.
• Cultivates an environment where physicians and support staff work together as a team to improve practice operations.

Daily Clinical Operations :

• Responsible for managing all daily operations of assigned practice sites.
• Routinely measures and monitors assigned areas of responsibility to maximize efficiency of practice site operations.
• Assesses and revises, as necessary, an appropriate staffing/skill mix for assigned practice sites.
• Assesses and adjusts exam room assignments to physicians to maximize efficiency and productivity.
• Continually reviews and adjusts operations in order to maximize efficiency and improve practice workflows.
• Communicates and ensures compliance with medical center policies and procedures.
• Regularly assesses front desk (reception, registration, scheduling, co-pays, etc.) for accuracy and efficiency and adjusts processes accordingly.
• Routinely monitors waiting times (i.e., access for appointments and waiting in the office) and develops plans to address issues with the Director of Operations.
• Assures adequate staff coverage for all facility functions to maintain delivery of quality care.
• Monitors daily staff work schedules and makes staffing adjustments as needed to ensure efficient operations.

Financial Sustainability :

• Responsible for operational budget of assigned practice sites.
• Manages labor expenses including overtime and agency labor.
• Oversees patient registration procedures to assure accurate registration.
• Responsible for procurement of supplies to maintain compliance with budget.

Regulatory :

• Work with the Director of Operations to ensure practices and workflows are adherent to all required regulatory standards.

Patient Experience :

• Fosters positive team collaboration and staff development to facilitate achievement of patient quality/safety/satisfaction and customer service excellence goals.
• Functions in the role of patient advocate by being in the position of initial contact for patient-related issues.
• Actively involved in promoting effective working relationships between staff and physicians.