Multi-Site Caregiver Scheduling Lead

Caring for Portland, LLC; Redmond (OR); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Paid Holidays

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Health Insurance plans with company %

401(k) Retirement Program

Professional Development

Training & Orientation

Supportive team

Résumé du poste

Caring for Others seeks a scheduling-focused leader to own caregiver scheduling at scale, ensuring 100% shift coverage while coaching a large team. You'll partner with HR on reviews and improvements, manage real-time coverage, and drive engagement and service excellence.

The role requires strong organizational skills, proactive communication, and a commitment to compliance in a fast-paced home care environment. Join us in delivering exceptional client and caregiver experiences.

Qualifications

• Experience in home care, healthcare coordination, or client-facing service preferred.
• Highly organized with strong attention to detail and record-keeping.
• Proactive communicator with interpersonal skills and professional presence.
• Able to handle multiple priorities in a fast-paced environment.
• Committed to compliance and maintaining accurate documentation.
• Collaborative team player with a focus on customer service.
• Tech-savvy with various software and devices.

Responsabilités

• Match Caregivers to Clients on skills, availability, location, and compatibility, closing open hours as they appear.
• Lead Caregiver performance through coaching, feedback, accountability, and HR collaborations on reviews and improvement plans.
• Drive engagement, retention, and compliance, ensuring Caregivers are trained and qualified before assignment.
• Resolve call-offs, gaps, and timekeeping discrepancies quickly, maintaining EVV, HRIS, and scheduling data.
• Maximize authorized hours while minimizing overtime, pre-schedule new hires for day-one productivity.
• Build and manage daily and long-term schedules across a high volume of Caregivers and Clients, targeting 100% shift coverage.
• Deliver 5-star service on every call.

Connaissances

Scheduling coordination

Team leadership

Coaching & feedback

Communication

Compliance & HIPAA

Time management

Relationship building

Problem solving

Outils

EVV

HRIS

Scheduling systems

Description du poste

Caring for Others seeks a scheduling-focused leader to own caregiver scheduling at scale, ensuring 100% shift coverage while coaching a large team. You'll partner with HR on reviews and improvements, manage real-time coverage, and drive engagement and service excellence.

The role requires strong organizational skills, proactive communication, and a commitment to compliance in a fast-paced home care environment. Join us in delivering exceptional client and caregiver experiences.