Multi-Route Delivery & Service Specialist

UniFirst Corp.; Perkinsville (VT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Profit sharing

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

UniFirst Corp. seeks a Route Coverage Specialist to step in on delivery routes when Route Service Representatives are unavailable, ensuring seamless service for customers and reliable route execution.

You'll gain training on multiple routes, loading and delivering garments, and supporting the Service and Management Teams with route-related tasks. This role favors proactive, agile individuals who thrive in a fast-paced environment.

Qualifications

• Valid driver's license and clean driving record.
• DOT compliance requirements (physical exam)
• Experience in customer service or delivery is a plus
• Ability to work independently with a team mindset
• Comfort with learning new technologies to improve efficiency

Responsibilities

• Develop proficiency across multiple routes to provide top-tier service.
• Deliver garments and products to customers along established routes and manage returns.
• Provide excellent customer service and maintain strong customer relationships.
• Resolve customer requests independently and ensure satisfaction.
• Accurately manage invoices, conduct inventory checks, and keep vehicle safe and clean.
• Follow traffic laws and safety policies to ensure safety for all stakeholders.
• Support new account installations and assist RSRs on routes; engage in upselling where appropriate.

Skills

Time management

Customer-centric

Collaboration

Education

High school diploma / GED / military service

Job description

UniFirst Corp. seeks a Route Coverage Specialist to step in on delivery routes when Route Service Representatives are unavailable, ensuring seamless service for customers and reliable route execution.

You'll gain training on multiple routes, loading and delivering garments, and supporting the Service and Management Teams with route-related tasks. This role favors proactive, agile individuals who thrive in a fast-paced environment.