CHG - Call Center - Agent

The D; Las Vegas (NV); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

Paid time off

Opportunities for growth and careerAdv

Job summary

Circa Hospitality Group in Las Vegas is seeking a skilled Call Center Agent to greet guests, handle reservations, and route inquiries across three properties. You will use multiple computer systems to access guest data and provide accurate information with professionalism.

The role requires prior call center or customer service experience; bilingual English/Spanish is a plus. You’ll work in a fast-paced environment with opportunities for growth.

Qualifications

• Experience: Previous call center or customer service experience required.
• Communication: Strong verbal and written communication abilities; bilingual a plus.
• Technical: Ability to navigate multiple computer applications and phone systems.
• Problem-Solving: Ability to handle inquiries and route calls effectively.
• Interpersonal: Build rapport with guests and maintain composure under pressure.
• Flexibility: Willingness to work varying shifts, including weekends and holidays.

Responsibilities

• Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
• Direct calls to appropriate departments across all three Circa properties.
• Maintain knowledge of amenities, room types, rates, promotions, and property details.
• Navigate computer systems to access and manage guest data accurately.
• Ensure professionalism and accuracy in all guest interactions.
• Handle escalated or difficult calls with patience and empathy.
• Perform data entry and record-keeping as assigned.
• Adhere to company policies, procedures, and regulatory standards.
• Meet quality assurance, productivity, and customer satisfaction metrics.

Skills

Call center experience

Verbal communication

Written communication

Bilingual (English/Spanish)

Multitasking

Adaptability

Organizational skills

Tools

Phone systems

CRM/PC applications

Job description

8 Fremont Street Experience, Las Vegas, NV 89101, USA

Job Description

Posted Tuesday, September 8, 2026 at 7:00 AM

Circa Hospitality Group

Job Title: Call Center Agent
Company: Circa Hospitality Group
Location: 302 Building
Reports To: Call Center Manager

POSITION OVERVIEW:

As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You’ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.

KEY RESPONSIBILITIES:

• Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
• Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.
• Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.
• Navigate computer systems and software to access and manage customer data accurately.
• Ensure a high level of professionalism and accuracy in all guest interactions.
• Handle escalated or difficult calls with patience, empathy, and professionalism.
• Perform data entry, and record-keeping as assigned.
• Adhere to all company policies, procedures, and regulatory standards.
• Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.
• Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.
• Stay current with internal updates, changes to procedures, and new promotions.

QUALIFICATIONS:

• Experience: Previous call center or customer service experience required.
• Communication Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.
• Technical Skills: Ability to navigate multiple computer applications and phone systems with ease.
• Problem-Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.
• Interpersonal Skills: Ability to build rapport with guests and maintain composure under pressure.
• Organizational Skills: Excellent attention to detail and multitasking abilities.
• Flexibility: Willingness to work varying shifts, including weekends and holidays, based on business needs.
• Adaptability: Open to change, coachable, and quick to adjust to new procedures or environments.

BENEFITS:

• Competitive hourly pay
• Health, dental, and vision insurance
• Paid time off
• Opportunities for growth and advancement
• Employee discounts at Circa Hospitality Group properties

Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.

DISCLAIMER:

This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.

8 Fremont Street Experience, Las Vegas, NV 89101, USA