Luxury Front Desk Lead Concierge

Stratton Amenities; Seattle (WA); On-site; USD 32,000 - 33,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking a dynamic Lead Concierge/Front Desk Supervisor for a part-time role in Seattle. The position leads a team of concierge ambassadors, ensuring exceptional service to residents and guests while serving as the liaison between the Property Manager and the concierge team.

The ideal candidate has extensive hospitality experience, strong leadership and communication skills, and the ability to manage schedules, payroll, and performance coaching.

Qualifications

• Proven leadership and supervisory experience in hospitality settings.
• Excellent verbal and written communication skills.
• Ability to manage schedules and payroll.
• At least five years of hospitality experience.
• Experience in luxury retail environment is a plus.

Responsibilities

• Act as the face of the property and lead by example.
• Facilitate communication between the property manager and the concierge team.
• Manage team schedules and oversee weekly payroll.
• Lead monthly staff meetings and one-on-one coaching sessions.
• Develop and implement new SOPs to improve operations.
• Monitor lobby, security, and guest experience to maintain high standards.
• Assist with package handling and resident interactions as needed.

Skills

Leadership

Supervisory skills

Staff development

Communication

Customer service

Job description

Stratton Amenities is seeking a dynamic Lead Concierge/Front Desk Supervisor for a part-time role in Seattle. The position leads a team of concierge ambassadors, ensuring exceptional service to residents and guests while serving as the liaison between the Property Manager and the concierge team.

The ideal candidate has extensive hospitality experience, strong leadership and communication skills, and the ability to manage schedules, payroll, and performance coaching.