Multi-Practice Manager RMG

Riverside Health; Newport News, Northern (VA, KY); On-site; USD 72,000 - 99,000; Full time

Job summary

Riverside Health is seeking a Practice Administrator to oversee the daily operations of a busy medical practice in Newport News, VA. You will supervise staff and providers, manage scheduling, onboarding, payroll, and workflow optimization to ensure efficient service delivery.

The role emphasizes revenue capture, payor compliance, and data-driven performance improvement. Candidates should have medical office experience and supervisory skills to lead a team of 5+ providers and 20+ staff.

Qualifications

• Education High School Diploma or GED (Required).
• Bachelor's Degree, Business or related field (Preferred).
• Experience 1 year Medical office experience (Required).
• 2 years Supervisory experience (Required).

Responsibilities

• Oversee daily activities of the medical practice and staff.
• Manage scheduling, onboarding and retention of staff and providers.
• Handle payroll, accounts receivable, and payor compliance.
• Support patient access, referrals, and authorization processes.
• Utilize dashboards to monitor performance and patient experience.
• Recruit, orient and retain practice providers.

Skills

Medical office experience

Supervisory experience

Education

High School Diploma or GED

Bachelor's Degree, Business or related field

Job description

Newport News, Virginia

Hiring Range $72,100.00 - $99,175.00/Annual

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

• Responsible for the daily activities of a medical practice and supervision of staff to include scheduling and operational workflows, hiring, onboarding and retention of staff and providers, payroll, customer service, access to care, referral and authorization processes, compliance with relevant payor policies and guidelines, time of service collections, chart audits as appropriate and operational expenses.
• Responsible for 5 or more providers and 20 or more team members.
• Generally larger practice, focused on one specialty with multiple sites or one location with multiple disciplines.

What you will do

• Use information from patient satisfaction surveys and other tools to improve patient experience.
• Resolves concerns and responds to complaints related to care, access, and service.
• Ensures patient scheduling and wait times meet RMG metrics.
• Creates a safe work environment and reports safety events.
• Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management.
• Responsible for ensuring compliance with payor specific to billing and coverage.
• Collaborates with providers and practice director on office operations and management including human and material resources.
• Ensures quality of service and access by following health system and RMG operational plans.
• Uses available dashboards and data to effectively identify trends and opportunities for performance improvement.
• Effectively communicates, develops and reviews key data and reports to ensure staff and management have appropriate actionable information.
• Ensures transparency of data with providers to determine themes and trends.
• Participates in root cause and performance improvement.
• Assist with the recruitment, orientation and retention of practice providers.
• Is an effective listener and applies critical thinking to problem solving.

Qualifications

• Education High School Diploma or GED, (Required)
• Bachelors Degree, Business or related field (Preferred)
• Experience 1 year Medical office experience (Required)
• 2 years Supervisory experience (Required)

By joining our team, you can make a difference in people's lives.

About Us

Our mission is to care for others as we would care for those we love.

We extend that sense of caring to every patient, resident and customer, as well as to each member of our team.

We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.

At Riverside Health, your trust and safety are our top priorities.