Office Manager RMG III

Riverside Health; White Stone (VA); On-site; USD 64,000 - 88,000; Full time

Job summary

Riverside Health System in White Stone, Virginia is seeking a Practice Manager to oversee the medical office, coordinate scheduling, staffing, onboarding, and adherence to policies while supporting providers and staff.

You will focus on improving patient experience, payor compliance, revenue capture, and operational workflows, with an emphasis on hiring, training, and retention to ensure efficient daily operations.

Qualifications

• High School Diploma or GED is required.
• Bachelor's Degree in a related field is preferred.
• 2 years supervisory experience is preferred.
• Experience with revenue capture, payroll, and office operations is a plus.

Responsibilities

• Manages a medical practice and supervises office staff, including scheduling and onboarding.
• Oversees performance, workflows, staffing, payroll, and access to care.
• Ensures compliance with policies, guidelines, and billing procedures.
• Develops operations with the practice director and coordinates human resources.
• Supports recruitment, onboarding, and retention of providers and staff.

Skills

Staff supervision

Customer service

Operations management

Hiring and onboarding

Problem solving

Education

High School Diploma or GED

Bachelor's Degree (Related Field) preferred

Job description

White Stone, Virginia

Hiring Range $64,200.00 - $88,275.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Overview

Responsible for the management of a medical practice and direct supervision of office staff to include: scheduling, performance, operational workflows, hiring, onboarding and retention of staff and providers, payroll, customer service, access to care, referral and authorization processes, compliance with relevant payor policies and guidelines, time of service collections, chart audits as appropriate and operational expenses.

What You Will Do

• Assures that customer service is a primary focus of the practice. Uses information from patient satisfaction surveys and other tools to create a healing environment and improve patient experience. Resolves concerns and responds to complaints related to care, access and service. Patient scheduling and wait times meet RMG metrics. Creates a safe work environment and reports safety events.
• Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management.
• Operates the practice in accordance with all RHS and RMG policies and procedures. Identifies opportunities to improve operations. Resolves concerns and responds to issues. Collaborates with practice director on office operations and management including human and material resources.
• Responsible for direct supervision of offer staff to include hiring, training and performance management. Assists with the recruitment, orientation and retention of new providers to the practice.
• Is an effective listener and applies critical thinking to problem solving.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, Related Field (Preferred)

Experience

• 2 years Service related supervisory experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.