Multi-Practice Manager

Jobtailor; Newport News (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Newport News, VA is seeking a Practice Manager to lead the daily operations of our medical practice, supervise staff, oversee scheduling, onboarding, and retention of providers.

The role focuses on payroll, access to care, referrals, compliance, and patient experience improvements using surveys and data dashboards to drive performance. The position requires strong leadership and a collaborative approach with the practice director.

Qualifications

• High School Diploma or GED (Required)
• 1 year medical office experience (Required)
• 2 years supervisory experience (Required)
• Bachelor's Degree in Business or related field (Preferred)
• Ability to supervise 5 or more providers and 20 or more team members

Responsibilities

• Manage daily activities of the medical practice
• Supervise staff, scheduling, and operational workflows
• Hire, onboard, and retain staff and providers
• Manage payroll, customer service, access to care, referrals, authorizations, compliance, collections, chart audits, and operational expenses
• Improve patient experience using satisfaction surveys and other tools
• Resolve concerns and complaints related to care, access, and service
• Ensure scheduling and wait times meet RMG metrics
• Create a safe work environment and report safety events
• Manage revenue capture, reconciliation, staffing, training, cash, and accounts
• Ensure compliance with payer billing and coverage requirements
• Collaborate with providers and practice director on office operations and resources
• Use dashboards and data to identify performance improvement opportunities
• Develop and review key data and reports
• Participate in root cause analysis and performance improvement
• Assist with recruitment, orientation, and retention of practice providers
• Apply critical thinking to problem solving

Skills

Staff supervision

Operational workflows

Recruitment

Problem solving

Data analysis

Healthcare compliance

Education

Bachelor's Degree in Business or related field

Job description

Job Responsibilities

• Manage daily activities of the medical practice
• Supervise staff, scheduling, and operational workflows
• Hire, onboard, and retain staff and providers
• Manage payroll, customer service, access to care, referrals, authorizations, compliance, collections, chart audits, and operational expenses
• Improve patient experience using satisfaction surveys and other tools
• Resolve concerns and complaints related to care, access, and service
• Ensure scheduling and wait times meet RMG metrics
• Create a safe work environment and report safety events
• Manage revenue capture, reconciliation, staffing, training, cash, and accounts
• Ensure compliance with payer billing and coverage requirements
• Collaborate with providers and practice director on office operations and resources
• Use dashboards and data to identify performance improvement opportunities
• Develop and review key data and reports
• Participate in root cause analysis and performance improvement
• Assist with recruitment, orientation, and retention of practice providers
• Apply critical thinking to problem solving

Requirements

• High School Diploma or GED (Required)
• 1 year medical office experience (Required)
• 2 years supervisory experience (Required)
• Bachelor's Degree in Business or related field (Preferred)
• Ability to supervise 5 or more providers and 20 or more team members

Core Competencies

Demonstrates strong management capabilities in a medical practice setting, focusing on staff supervision, operational workflows, and compliance with healthcare regulations. Proficient in improving patient experience and managing financial aspects of the practice.