Multi-Office Experience Leader: Drive Client Excellence

H&R Block, Inc.; Millcreek Meadows (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, driving performance, growth, and customer satisfaction through disciplined execution and strong

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading multi-unit teams with accountability for performance.
• Strong client-centric mindset and consultative service delivery.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving operations and financial results across locations.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting expectations and coaching for performance.
• Provide coaching based on observed behavior, feedback, and outcomes.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational outcomes across offices.
• Monitor performance metrics and implement improvement actions.
• Ensure daily operations across offices, including staffing and compliance.
• Oversee office readiness, facilities, and seasonal staffing needs.

Skills

Executive leadership

Coaching & development

Client experience

Multi-location leadership

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, driving performance, growth, and customer satisfaction through disciplined execution and strong