Multi-Office Experience Leader

H&R Block; San Ramon (CA); On-site; USD 70,000 - 81,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution. You’ll coach Tax Professionals and Client Service Professionals, set clear expectations, and guide teams to deliver expert guidance and a welcoming, confident atmosphere across locations.

As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, address performance gaps, own office readiness including

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven ability to coach and develop teams across multiple locations.
• Strong client-centric mindset with focus on consultative service and outcomes.
• Exceptional communication and problem-solving skills.
• Ability to translate data into actionable improvements.
• Experience managing across facilities, staffing, and compliance.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices with disciplined execution.
• Evaluate performance and client impact, using insights to improve experience.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching to performance.
• Provide coaching informed by observed behaviors and real-time feedback to strengthen team execution.
• Identify patterns across offices and develop bench strength and talent.

Skills

Leadership

Team development

Operational excellence

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution. You’ll coach Tax Professionals and Client Service Professionals, set clear expectations, and guide teams to deliver expert guidance and a welcoming, confident atmosphere across locations.

As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, address performance gaps, own office readiness including