Multi-Office Experience Leader

H&R Block, Inc.; Village of Liverpool (NY); On-site; USD 62,000 - 67,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, and daily operations, and drive business results across locations.

The role requires multi-site leadership, travel between offices, and the ability to implement new processes while maintaining a client-focused, professional environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in multi-unit environments.
• Strong client-centric mindset and consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of consultative client experience across 4-6 offices.
• Evaluate execution quality and drive improvements across locations.
• Lead Tax Professionals and Client Service Professionals with clear expectations and coaching.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Monitor metrics and drive revenue, growth, and business results.
• Develop bench strength and high-potential talent across offices.

Skills

Leadership

Coaching

Client experience

Communication

Problem solving

Data interpretation

Travel readiness

Multi-location ops

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, and daily operations, and drive business results across locations.

The role requires multi-site leadership, travel between offices, and the ability to implement new processes while maintaining a client-focused, professional environment.