Multi-Office Experience Leader

H&R Block; Iowa City (IA); On-site; USD 90,000 - 140,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to direct 4–6 offices, delivering a consistent consultative client experience and strong operational performance. You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities across locations to drive client satisfaction and business results.

As a hands-on leader, you’ll balance strategy with in-office presence, monitor performance, and ensure readiness across facilities, staffing, and compliance to support

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments with accountability for outcomes.
• Strong client-centric mindset and ability to deliver consultative experiences.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations for continuous improvement.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead and coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching using observed behaviors, performance data, and real-time feedback.
• Identify patterns, address gaps, and develop bench strength and high-potential talent.

Skills

Leadership

Client-centric

Communication

Problem solving

Data interpretation

Travel capable

Physical ability

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader to direct 4–6 offices, delivering a consistent consultative client experience and strong operational performance. You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities across locations to drive client satisfaction and business results.

As a hands-on leader, you’ll balance strategy with in-office presence, monitor performance, and ensure readiness across facilities, staffing, and compliance to support