Bilingual Customer Service & Sales Specialist

Sherwin-Williams; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, and recommend product solutions. You will resolve concerns, maintain high product quality and visuals, and support sales goals while staying informed about product features.

The role emphasizes customer satisfaction, teamwork, and accurate sales processing, with potential to grow through training and internal opportunities.

Qualifications

• Must be at least eighteen (18) years old.
• Legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition in assigned areas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual (English/Spanish)

Communication skills

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, and recommend product solutions. You will resolve concerns, maintain high product quality and visuals, and support sales goals while staying informed about product features.

The role emphasizes customer satisfaction, teamwork, and accurate sales processing, with potential to grow through training and internal opportunities.