Multi-Location Paint & Customer Service Specialist

Sherwin-Williams; Freehold Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams in New Jersey is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve customer concerns promptly, stay updated on product features, and support store sales goals with accurate service.

The role involves in-person and phone support, cash handling, inventory upkeep, and assisting with deliveries as needed.

Qualifications

• Minimum: 18+? (not specified)
• Experience in customer service or retail preferred
• Ability to learn product features and maintain store standards

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Retail sales

Cash handling

Inventory control

Spanish (bonus)

Education

High School diploma or GED

Job description

Sherwin-Williams in New Jersey is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve customer concerns promptly, stay updated on product features, and support store sales goals with accurate service.

The role involves in-person and phone support, cash handling, inventory upkeep, and assisting with deliveries as needed.