Multi-Location Branch Customer Service Specialist

Sherwin-Williams; Columbus (OH); On-site; USD 19,889 - 28,326; Full time

Job summary

Sherwin-Williams is seeking a Branch Customer Service Specialist to work with commercial paint customers, determine needs, answer questions about products, and recommend solutions promptly. The role requires staying up-to-date with product features and maintaining high quality and visual standards while achieving sales goals.

The position is based at Store #701368 in Columbus, OH, is full-time, and offers a starting rate of $17.50 per hour.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock and presentable store areas.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales

Retail experience

Bilingual helpful (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Delivery loading equipment

Job description

Branch Customer Service Specialist position works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, recommend solutions, and resolve concerns promptly. The role requires staying up-to-date with product features, maintaining high quality and visual standards, and achieving sales goals.

Location: Stores within a 5‑mile radius of Store #701368, 883 King Ave., Columbus, OH 43212.
Full‑time with hiring rate of $17.50/hr.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests that state and local employment services delivery systems provide priority referral of Protected Veterans.