Multi-Location Desktop Support Specialist

Diamondback Energy, Inc.; Oklahoma City, Northern (OK, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Diamondback Energy, Inc. in Oklahoma City is seeking an Analyst I Desktop Support to provide end-user technical assistance across multiple locations. You will resolve issues in person, by phone, email, and via remote tools.

The role emphasizes initiative, reliability, and teamwork, supporting Microsoft Windows and Office, maintaining documentation, and collaborating with IT colleagues to keep endpoints productive.

Qualifications

• High School Diploma or GED required.
• 1+ years IT Desktop Support experience.
• 1+ years of experience with Microsoft desktop OS and Microsoft Office.

Responsibilities

• Deliver prompt desktop support to end users across locations via in-person, phone, email, and remote tools.
• Demonstrate urgency, ownership, and follow-through in resolving requests.
• Route issues to appropriate teams when needed.
• Review and update documentation to keep information current.
• Maintain records related to incidents, inventory, software assets, and licensing.
• Collaborate with IT and cross-functional teams to provide seamless support.
• Communicate clearly with users of varying technical experience.

Skills

IT Desktop Support

Microsoft Windows

Microsoft Office

Communication skills

Teamwork

Education

High School Diploma or GED

Associate’s degree in IT

Tools

SAP

ServiceNow

Microsoft Intune

Oildex

Job description

Diamondback Energy, Inc. in Oklahoma City is seeking an Analyst I Desktop Support to provide end-user technical assistance across multiple locations. You will resolve issues in person, by phone, email, and via remote tools.

The role emphasizes initiative, reliability, and teamwork, supporting Microsoft Windows and Office, maintaining documentation, and collaborating with IT colleagues to keep endpoints productive.