Multi-Location Customer Experience Specialist

Socket.dev; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams in Charlotte, NC is seeking a Customer Service Specialist to work with retail and wholesale customers to identify needs, answer questions about our paints and coatings, and recommend the right solutions.

You will promptly resolve customer concerns, strive for maximum satisfaction, stay up-to-date with product features, and help maintain the store's visual standards while supporting sales goals.

Responsibilities

• Identify customer needs and advise on Sherwin-Williams paints and coatings.
• Answer customer questions and recommend the right solutions.
• Promptly resolve customer concerns to maximize satisfaction and loyalty.
• Stay up-to-date with product features and maintain high store visual standards.

Job description

Sherwin-Williams in Charlotte, NC is seeking a Customer Service Specialist to work with retail and wholesale customers to identify needs, answer questions about our paints and coatings, and recommend the right solutions.

You will promptly resolve customer concerns, strive for maximum satisfaction, stay up-to-date with product features, and help maintain the store's visual standards while supporting sales goals.