Multi-Line Representative - State Farm Agent Team Member

Berenice Mendez - State Farm Agent; Lewisville (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off (vacation and personal/sick days)

Valuable career-building experience

Job summary

Berenice Mendez - State Farm Agent in Lewisville, Texas, is seeking a Multi-Line Representative to provide exceptional client experiences. In this role, you'll handle customer service inquiries, manage front desk activities, and assist with administrative tasks, ensuring all customers feel valued.

The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, creating opportunities for growth within the agency. Enjoy hourly pay plus commission and paid time off while building your career.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer and anticipate their needs.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and accurate customer service.
• Educate customers about insurance options.
• Efficiently meet customer needs while promoting business.

Skills

Customer service

Communication skills

Problem-solving

Job description

ROLE DESCRIPTION

As a Multi- Line Representative, with Berenice Mendez, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will also be responsible for general administrative tasks, including acting as a receptionist by greeting visitors, answering phone calls, and managing front desk activities. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience