Multi-Line Representative - State Farm Agent Team Member

Tommy Brroks - State Farm Agent; Henderson (NV); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health stipend

Performance bonus

Free snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Tommy Brooks State Farm Agency in Henderson, NV is seeking an Agency Manager to lead a remote office with accountability for daily operations, coaching, and client service. The role focuses on owning the office’s performance, enhancing customer outcomes, and driving growth through strong leadership and relationship building.

The ideal candidate brings supervisory experience, a professional presence, and a commitment to delivering exceptional service to clients and teammates alike.

Qualifications

• Demonstrated leadership or supervisory experience in a service industry.
• Reliable, present, and ownership-driven with a proactive mindset.
• Strong communication skills, professional demeanor, and composure under pressure.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Open and maintain daily office operations with a hands-on leadership presence.
• Coach and mentor team members to reach their full potential.
• Identify clients' insurance needs and present appropriate solutions.
• Build and maintain lasting client relationships through proactive service and follow-up.
• Cross-sell and round out accounts to achieve agency goals.
• Track client interactions and office activity in Salesforce CRM accurately.
• Leverage AI tools to improve productivity and personalize client experiences.
• Ensure compliance with policies and timely completion of tasks.

Skills

Leadership experience

Reliability/ownership

Verbal & written communication

Attention to detail

CRM familiarity (Salesforce)

Microsoft Office proficiency

AI productivity tools

Bilingual (English/Spanish)

Education

P&C and Life & Health Licenses

Tools

Salesforce CRM

Microsoft Office

Job description

Benefits:

• Health Insurance Stipend
• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Are you an experienced insurance professional ready to step into a leadership role with Tommy Brooks State Farm Agency? We are looking for a dependable, polished, and motivated Agency Manager to be the cornerstone of our remote office. This is more than a management role — it's an opportunity for someone who takes pride in being present, leading by example, and delivering exceptional results for both our team and our clients every single day.

Location Address: 2520, , 89074

At , we’re passionate about helping people protect what they’ve worked hard for and prepare for what’s ahead. Our team is built around genuine relationships, exceptional service, and being there for our customers when they need us most. Every day brings an opportunity to make a difference—whether that means helping a customer find coverage that fits their needs, answering questions, or providing support during an unexpected situation. If you’re motivated, enjoy helping people, and are looking for a career where you can learn, grow, and be part of a supportive and driven team, we’d love to hear from you.

Responsibilities

• Ensure the office is open, operational, and running smoothly on a daily basis — your consistent presence and ownership of the office is essential.
• Provide hands‑on coaching, mentorship, and day‑to‑day coordination to support team members in reaching their full potential.
• Handle customer appointments with professionalism, identifying insurance needs and recommending the right solutions.
• Build and maintain strong, long‑term client relationships through excellent communication, follow‑up, and a genuine commitment to service.
• Proactively reach out to customers to cross‑sell and round out accounts, contributing to monthly, quarterly, and annual agency goals.
• Manage and track all client interactions and office activity in Salesforce CRM with accuracy and attention to detail.
• Leverage AI tools and technology to enhance productivity, streamline workflows, and personalize the customer experience.
• Oversee compliance with established policies and procedures and ensure all daily tasks, follow‑ups, and policy changes are completed accurately and on time.
• Monitor business metrics and contribute to marketing initiatives and community outreach to support agency growth.
• Maintain a professional office environment and uphold the agency's reputation for excellence.

What We're Looking For

• Demonstrated leadership or supervisory experience, ideally in an insurance, financial services, or customer‑ facing environment.
• Proven ability to be reliable and present — someone who takes ownership and follows through until issues are fully resolved.
• Strong verbal and written communication skills — polished, professional, and confident even in high‑pressure situations.
• High attention to detail and the ability to manage multiple priorities in a fast‑paced, high‑volume setting.
• Strong computer literacy including CRM systems (Salesforce preferred), Microsoft Office Suite, and AI‑based productivity tools.
• Property & Casualty and Life & Health License required.
• Bilingual in English/Spanish is a plus.
• A self‑motivated problem‑solver who genuinely cares about the community and is driven by goals and growth.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent's employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies' agent selection process.