Multi-Line Claims Representative

CCMSI; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO 4 weeks

Paid holidays

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k)

ESOP

Career growth

Team culture

Job summary

CCMSI is seeking a Multi‑Line Liability Claim Representative I in the Chicago area. The hybrid role reports to the Chicago, IL region and may be performed remotely where authorized.

Salary offered ranges from $60,000 to $70,000 with typical benefits and opportunities for growth. The role handles full life‑cycle ML adjuster responsibilities, investigating and adjusting multi‑line liability claims, negotiating settlements, and ensuring quality claim service to clients while meeting corporate

Qualifications

• 3+ years liability claim experience required.
• Experience with commercial property, inland marine and auto claims preferred.
• Excellent oral and written communication skills.
• Self-starter with strong organizational abilities.
• Ability to coordinate and prioritize with minimal supervision.

Responsibilities

• Investigate and adjust multi-line liability claims using CCMSI guidelines and supervision.
• Evaluate claims involving damage to property, inland marine equipment, and autos.
• Review medical, legal and invoices to determine relevance and reasonableness; negotiate disputes.
• Authorize and pay multi-line liability claims within settlement authority.
• Negotiate settlements with claimants and attorneys per client authorization.
• Assist in selecting and supervising defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.

Skills

Attention to detail

Communication skills

Teamwork

Self-motivation

Organization

Education

3+ years liability claim experience

IL jurisdiction claim handling

Job description

Overview

Position Title: Multi Line Claim Representative I

Location: Hybrid– Reporting to Chicago, IL Region

Chicago-area candidates preferred. Remote eligible; This role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.

Schedule: 8:00 am-4:30 pm CT, M-F

Salary Range: $60,000-$70,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Liability Claim Representative I is responsible for the investigation and adjustment of assigned multi-line liability claims. This position may be used as an advanced training position for future consideration for promotion to a Multi‑Line Liability Claim Rep II or more senior level claim position. Accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards.

Responsibilities

• Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Investigate and evaluate claims involving damage to commercial property, inland marine equipment and automobiles.
• Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.
• Authorize and make payment of multi-line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client's authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.
• Delivery of quality claim service to clients.

This is a full life ‑ cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.

Qualifications

• Prior experience as a desk adjuster for commercial property, inland marine and auto claims strongly preferred.
• Excellent oral and written communication skills.
• Individual must be a self‑starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
• Discretion and confidentiality required.
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education And/or Experience

• 3+ years liability claim experience or insurance related experience is required or equivalent education, i.e.,
• Claim handling in IL jurisdiction.

Nice To Have

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Bachelor’s degree in Risk Management or Insurance related program.
• Associates degree is preferred.

Why You’ll Love Working Here

• 4 weeks ( Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well‑supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow‑through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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