Multi-Line Claim Representative I

CCMSI; Scottsdale (AZ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) and ESOP

Job summary

CCMSI in Scottsdale, AZ is hiring for a Multi Line Claim Representative I. The role covers investigation and adjustment of assigned multi-line liability claims, with a progression path after training toward more senior positions.

The position offers a hybrid schedule after the initial training, with a salary range of $45,000 to $60,000. Responsibilities include reviewing invoices, negotiating settlements, and preparing claims reports to support client needs.

Qualifications

• 3+ years multiline claim experience required.
• Experience handling property damage claims.
• Excellent verbal and written communication skills.
• Strong organizational and prioritization abilities.
• Self-motivated and able to work independently.
• Flexible, proactive, and adaptable in a fast-paced environment.
• Discretion and confidentiality in handling claims.
• Collaborative team player.
• Reliable attendance during client hours.
• Responsive to clients’ needs.
• Clear, professional communication with stakeholders.

Responsibilities

• Investigate and adjust multi-line liability claims per procedures.
• Review medical, legal, and invoices; negotiate disputed bills.
• Authorize and pay multi-line liability claims within authority.
• Negotiate settlements with claimants and attorneys.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims.
• Prepare reports detailing claims, payments, and reserves.
• Provide reports and monitor files for excess insurers.
• Ensure compliance with service commitments.
• Deliver quality claim service to clients.

Skills

Multiline claims experience

Property damage

Communication skills

Organization & prioritization

Independent work

Team collaboration

Discretion & confidentiality

Punctual attendance

Client interaction

Bilingual Spanish

Education

Bachelor’s degree in Risk Management or Insurance related program

Job description

Overview

Multi Line Claim Representative I

Location: Scottsdale, AZ

Schedule: 8:00 am-4:30 pm PST (Hybrid schedule after initial training)

Salary Range: $45,000-$60,000

Build Your Career With Purpose at CCMSI. At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem‑solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi‑Line Liability Claim Representative I is responsible for the investigation and adjustment of assigned multi‑line liability claims. This position may be used as an advanced training position for future consideration for promotion to a Mult‑Line Liability Claim Rep II or more senior level claim position. Accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards.

Responsibilities

• Investigate and adjust multi‑line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.
• Authorize and make payment of multi‑line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client’s authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.
• Delivery of quality claim service to clients.

This is a full life‑cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.

Qualifications

• 3+ years multi‑line claim experience or insurance related experience is required
• Experience handling Property Damage claims.
• Excellent verbal and written communication skills.
• Strong organizational, coordination, and prioritization abilities.
• Self‑motivated with the ability to work independently and with minimal supervision.
• Demonstrates flexibility, initiative, and adaptability in a fast‑paced, changing environment.
• Maintains a high level of discretion and confidentiality.
• Works effectively as a collaborative team member.
• Reliable and consistent attendance during designated client service hours.
• Responsive to the needs of both internal and external clients.
• Communicates clearly and professionally with internal and external stakeholders, both verbally and in writing.

Nice to Have

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Bachelor’s degree in Risk Management or Insurance related program.

Benefits

• 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunitiesCulture: A supportive, team‑based work environment

Success Measurement

• Quality claim handling – thorough investigations, strong documentation, well‑supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow‑through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Core Values

• Lead with transparency – we build trust by being open and listening intently in every interaction.
• Perform with integrity – we choose the right path, even when it is hard.
• Chase excellence – we set the bar high and measure our success. What gets measured gets done.
• Own the outcome – every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together – our greatest victories come when our clients succeed.

If that sounds like your kind of workplace, we’d love to meet you.