Multi-Line Claim Consultant

CCMSI; Chicago (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

4 weeks paid time off

Comprehensive benefits including Medical, Dental, Vision

401(k) and Employee Stock Ownership Plan (ESOP)

Job summary

CCMSI is seeking a Multi Line Claim Consultant to investigate and adjust multi-line claims in a hybrid role based in Chicago, IL. Candidates should have 5+ years of related experience and excellent communication, analytic, and negotiation skills.

This full life-cycle position offers a supportive work environment with comprehensive benefits including medical, dental, and retirement plans, alongside generous paid time off.

Join a team dedicated to quality claim handling and client satisfaction.

Qualifications

• 5+ years multi-line claim experience is required.
• Must have excellent organizational abilities.
• Bilingual in Spanish is a plus.

Responsibilities

• Investigate, evaluate and adjust multi-line claims.
• Prepare reports detailing claim status, payments and reserves.
• Negotiate settlements in accordance with corporate claim standards.

Skills

Excellent oral and written communication skills

Good analytic and negotiation skills

Detail oriented

Ability to work with minimum supervision

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Overview

Position Title: Multi Line Claim Consultant

Location: Hybrid – Reporting to Chicago, IL Region

Chicago-area candidates preferred. This role may be performed remote in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.

Schedule: 8:00 am – 4:30 pm

Salary Range: $65,000–75,000

The Multi-Line Claim Consultant position is responsible for the investigation and adjustment of assigned multi-line claims. This position may be used as an advanced training position for consideration of a promotion to a more senior level claim position. The Multi-Line Claim Consultant is accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards.

This is a full life‑cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.

Responsibilities

• Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws.
• Establish reserves and/or provide reserve recommendations within established reserve authority levels.
• Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with CCMSI claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within corporate claim standards, client specific handling instructions and state laws, when appropriate.
• Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors (i.e. legal, surveillance, case management, etc.).
• Assess and monitor subrogation claims for resolution.
• Review and maintain personal diary on claim system.
• Prepare reports detailing claim status, payments and reserves, as requested.
• Compute disability rates in accordance with state laws.
• Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process.
• Prepare newsletter articles as requested.
• Provide notices of qualifying claims to excess/reinsurance carriers.
• Handle more complex and involved multi-line claims than lower level claim positions with minimum supervision.
• Conduct claim reviews and/or training sessions for designated clients, as requested.
• Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
• Compliance with corporate claim handling standards and special client handling instructions as established.

Qualifications

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self‑starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and Experience

5+ years multi-line claim experience is required.

Bachelor’s Degree is preferred.

Computer Skills

Proficient with Microsoft Office programs.

Certificates, Licenses, Registrations

Adjusters license may be required based upon jurisdiction.

Nice to Have

• Bilingual (Spanish) proficiency – highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience handling municipal claims.

Benefits

• 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team‑based work environment.

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well‑supported decisions.
• Compliance & audit performance – adherence to jurisdictional and client standards.
• Timeliness & accuracy – purposeful file movement and dependable execution.
• Client partnership – proactive communication and strong follow‑through.
• Professional judgment – owning outcomes and solving problems with integrity.
• Cultural alignment – believing every claim represents a real person and acting accordingly.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background Checks

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.