Multi-Line Claim Representative I

Cannon Cochran Management Services, Inc.; Scottsdale (AZ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO & Holidays

Comprehensive Benefits

Retirement Plans (401k/ESOP)

Career Growth

Team Culture

Job summary

Cannon Cochran Management Services, Inc. in Scottsdale, AZ seeks a Multi‑Line Liability Claim Representative I. This full life‑cycle ML adjuster role handles investigation and adjustment of multi‑line liability claims within a TPA environment, with advancement potential to more senior positions.

Hybrid schedule after initial training; 8:00 am-4:30 pm PST; salary range of $45,000-$60,000. Strong communication and organizational skills are essential to success in this position.

Qualifications

• 3+ years’ multi-line claim experience or insurance-related experience is required
• Experience handling Property Damage claims
• Excellent verbal and written communication skills
• Strong organizational, coordination, and prioritization abilities
• Self-motivated with the ability to work independently and with minimal supervision
• Demonstrates flexibility, initiative, and adaptability in a fast-paced, changing environment
• Maintains a high level of discretion and confidentiality
• Works effectively as a collaborative team member
• Reliable and consistent attendance during designated client service hours
• Communicates clearly and professionally with internal and external stakeholders, both verbally and in writing
• Nice to Have: bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
• Bachelor’s degree in Risk Management or Insurance related program

Responsibilities

• Investigate and adjust multi‑line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision
• Review medical, legal, and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution
• Authorize and make payment of multi‑line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority
• Negotiate settlements with claimants and attorneys in accordance with client’s authorization
• Assist in selection and supervision of defense attorneys
• Assess and monitor subrogation claims for resolution
• Prepare reports detailing claims, payments, and reserves
• Provide reports and monitor files, as required by excess insurers
• Compliance with Service Commitments as established by team
• Delivery of quality claim service to clients

Job description

Overview

Multi Line Claim Representative I

Location: Scottsdale, AZ

Schedule: 8:00 am-4:30 pm PST (Hybrid schedule after initial training)

Salary Range: $45,000-$60,000

Multi‑Line Liability Claim Representative I is responsible for the investigation and adjustment of assigned multi‑line liability claims. This position may be used as an advanced training position for future consideration for promotion to a Multi‑Line Liability Claim Rep II or more senior level claim position. Accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards.

This is a full life‑cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.

Responsibilities

• Investigate and adjust multi‑line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.
• Review medical, legal, and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.
• Authorize and make payment of multi‑line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client’s authorization.
• Assist in selection and supervision of defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments, and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Compliance with Service Commitments as established by team.
• Delivery of quality claim service to clients.

Qualifications

Required

• 3+ year’s multi‑line claim experience or insurance related experience is required
• Experience handling Property Damage claims.
• Excellent verbal and written communication skills.
• Strong organizational, coordination, and prioritization abilities.
• Self‑motivated with the ability to work independently and with minimal supervision.
• Demonstrates flexibility, initiative, and adaptability in a fast‑paced, changing environment.
• Maintains a high level of discretion and confidentiality.
• Works effectively as a collaborative team member.
• Reliable and consistent attendance during designated client service hours.
• Responsive to the needs of both internal and external clients.
• Communicates clearly and professionally with internal and external stakeholders, both verbally and in writing.

Nice to Have:

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Bachelor’s degree in Risk Management or Insurance related program.

Why You’ll Love Working Here

• 4 weeks of paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team‑based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well‑supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow‑through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.