Multi-Line Claims Technical Supervisor

Cannon Cochran Management Services, Inc.; Linwood (NJ); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

4 weeks paid time off

Comprehensive medical, dental, and vision benefits

401(k) and Employee Stock Ownership Plan (ESOP)

Career growth opportunities

Job summary

Cannon Cochran Management Services, Inc. is seeking a Multi-Line Claim Supervisor, Technical in Linwood, NJ. This hybrid position involves supervising multi-line claim activities, ensuring compliance, and providing hands-on oversight of complex claims. Ideal candidates will have 7 years of claim experience and 3 years of supervisory experience.

The role offers a competitive salary range of $75,000-$85,000 and comprehensive benefits, including paid time off, retirement plans, and comprehensive medical insurance.

Qualifications

• Must perform duties satisfactorily with reasonable accommodations for disabilities.
• Ability to handle job pressures in a constantly changing environment.
• Knowledge of lower-level claim responsibilities.

Responsibilities

• Supervise multi-line claim activities to ensure compliance.
• Investigate and adjust claims according to management standards.
• Manage law firm relationships and litigation oversight.

Skills

Excellent communication skills

Analytic skills

Negotiation skills

Detail-oriented

Organizational abilities

Education

Bachelor’s Degree

7 years of claim experience

3 years supervisory experience

Job description

Overview

Position Title: Multi-Line Claim Supervisor, Technical

Location: Linwood, NJ (hybrid reporting)

Schedule: 8:00 am-4:30 pm ET

Salary Range: $75,000-$85,000

Responsibilities

• Review, assign and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws and State licensure requirements.
• Investigate, evaluate and adjust assigned multi-line claims in accordance with established claim management standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Responsible for providing litigation management oversight, direction and analysis including: attorney identification and selection criteria, litigation planning and budgeting, status reporting, strategic resolution facilitation and overall direction of litigated claim files.
• Provide oversight of loss adjustment costs including medical, material damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Direct management of designated complex or especially sensitive claims.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent oral and written communication skills. Initiative to set and achieve performance goals. Good analytic and negotiation skills. Ability to cope with job pressures in a constantly changing environment. Knowledge of all lower level claim position responsibilities. Must be detail oriented and a self‑starter with strong organizational abilities. Ability to coordinate and prioritize required. Flexibility, accuracy, initiative and the ability to work with minimum supervision. Discretion and confidentiality required.

Reliable, predictable attendance within client service hours for the performance of this position.

Responsive to internal and external client needs.

Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience

Seven (7) years of claim experience is required.

Bachelor’s Degree is preferred.

Three years supervisory experience preferred.

Nice to Have

• Bilingual (Spanish) proficiency – highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow‑through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency – We build trust by being open and listening intently in every interaction.
• Perform with integrity – We choose the right path, even when it is hard.
• Chase excellence – We set the bar high and measure our success. What gets measured gets done.
• Own the outcome – Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together – Our greatest victories come when our clients succeed.