Multi-Cloud Enforcement Lead: AI Safety & Trust

Anthropic; San Francisco (CA); Hybrid; USD 285,000 - 330,000; Full time

Benefits offered by this job

Flexible working hours

Office in San Francisco

Job summary

Anthropic is seeking an Enforcement Operations Lead for Multi-Cloud in San Francisco. You will own enforcement across partner surfaces, coordinating with product, policy, safeguards engineering, legal, and cloud partners to maintain a consistent, auditable, and rapid response framework.

The role demands being detail-oriented, able to navigate ambiguity, and capable of driving work to completion across teams. Involves exposure to sensitive content and complex risk scenarios.

Qualifications

• Extensive experience in trust and safety operations, enforcement, or a related field.
• Managed external partner or vendor relationships where you did not control the other side's systems or priorities.
• Comfortable working across policy, legal, engineering, and operations teams to translate requirements into practical workflows.
• Experience building enforcement programs from the ground up, including SLAs, escalation paths, and quality measurement.
• Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving environments.
• Clear and precise communication, across technical and non-technical audiences, including partner executives.
• Energized by the challenge of building scalable systems in ambiguous environments.
• Care deeply about the responsible deployment of AI and the role enforcement operations plays in that mission.

Responsibilities

• Own the end-to-end enforcement lifecycle on partner surfaces, from detection and review through action and appeal.
• Define enforcement paths for each partner's operating model, including actions requested, executed, and confirmed when the partner controls the account.
• Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing basis.
• Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency across clouds.
• Establish red-teaming, quality processes, and operationalize shared metrics.
• Stand up paired investigations with partner threat intelligence teams, including case referrals and indicator sharing.
• Own enforcement metrics across partner surfaces and report them to Safeguards leadership, partners, and regulators.

Skills

Trust & Safety Operations

Partner/Vendor Relationships

Policy & Legal Collaboration

Enforcement Programs

Documentation & SOPs

Cross-functional Collaboration

Threat Intelligence

Data-driven Decision Making

Education

Bachelor's degree

Tools

SOPs/Documentation

Threat Intelligence Platforms

Job description

Anthropic is seeking an Enforcement Operations Lead for Multi-Cloud in San Francisco. You will own enforcement across partner surfaces, coordinating with product, policy, safeguards engineering, legal, and cloud partners to maintain a consistent, auditable, and rapid response framework.

The role demands being detail-oriented, able to navigate ambiguity, and capable of driving work to completion across teams. Involves exposure to sensitive content and complex risk scenarios.