Customer Service Representatives (Work at Home)

Virtual Staffing Solutions; West Point (GA); Remote; USD 30,000 - 42,000; Part time

Job summary

Virtual Staffing Solutions is seeking remote, work-at-home Customer Service Representatives in the West Point, GA area. The role requests 1-3 years of experience, a tech-savvy approach, and the ability to handle multiple tools while delivering empathetic, professional service over the phone.

Responsibilities include answering inquiries, updating account notes, supporting upsell opportunities, and following escalation processes for unresolved problems.

Qualifications

• Experience in customer service roles is preferred.
• Must work well with multiple tools and systems simultaneously.
• Excellent communication, empathetic and professional phone demeanor.

Responsibilities

• Answer customer inquiries and resolve issues.
• Enter notes and maintain client records accurately.
• Support sales goals through upselling when appropriate.
• Follow escalation procedures for unresolved issues.

Skills

Customer service

Multi-tasking

Communication skills

Phone etiquette

Empathy

Relationship building

Tech-savvy

Equipment responsibility

Military spouse prioritization

Job description

Customer Service Representatives (Work at Home) Remote- West Point, Troup County, Georgia, United States 1 - 3 Years TEMPORARY

Job Description

Job Requirements:

• Preferably with an established experience in a customer service role.
• Willing to work through the holiday season.
• Technologically savvy and has multi-tasking skills to easily navigate multiple tools at once.
• Has excellent communication skills and can apply an empathetic and professional approach on the phone.
• Can establish a good relationship with the customer to address needs properly.
• Priority given to Active Duty Military Spouses and Family Members.
• Must be able to provide own equipment

Job Description:

• Answer customer inquiries and resolve issues effectively
• Enter accurate notes and maintain account records
• Support sales goals through upselling products when appropriate
• Follow escalation procedures for unresolved issues