Remote Customer Service & Sales Pro

Virtual Staffing Solutions; West Point (GA); Remote; USD 32,000 - 42,000; Full time

Job summary

Virtual Staffing Solutions is seeking a Customer Service Representative to support customers remotely from West Point, GA. The role requires at least six months of experience in customer service or sales and the ability to manage multiple tasks while delivering friendly, solution-focused support.

Candidates should be comfortable using a personal device for the work-from-home setup and be able to uphold high standards of customer care, product knowledge, and sales effectiveness across channels.

Qualifications

• Must have at least 6 months of experience in Customer Service or sales.
• Able to manage multiple tasks and channels with strong time management.
• Demonstrates problem-solving and critical thinking to resolve issues.
• Must provide own device for work-at-home setup.

Responsibilities

• Responds to and resolves inbound calls and issues promptly.
• Updates customer profiles and maintains records.
• Escalates unresolved cases to Team Leader as needed.
• Uses sales skills to promote phone features and companion items.
• Ends calls with first-contact resolution whenever possible.
• Makes informed decisions using current procedures.
• Keeps knowledge of products and promotions up to date.
• Communicates customer feedback through established channels.
• Encourages loyalty by promoting programs and clubs.

Skills

Time management

Prioritization

Problem-solving

Communication

Job description

Virtual Staffing Solutions is seeking a Customer Service Representative to support customers remotely from West Point, GA. The role requires at least six months of experience in customer service or sales and the ability to manage multiple tasks while delivering friendly, solution-focused support.

Candidates should be comfortable using a personal device for the work-from-home setup and be able to uphold high standards of customer care, product knowledge, and sales effectiveness across channels.