Multi-Channel Customer Care Specialist

The Republic of Tea; Nashville (TN, IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Republic of Tea is seeking a Customer Service Representative to deliver exceptional service to Citizens across multiple channels including phone, email, chat, and online portals. This entry-level, non-exempt role supports order processing, routine inquiries, and basic account maintenance while upholding service standards in a fast-paced environment.

Responsibilities include entering orders, maintaining customer data, and resolving routine questions.

Qualifications

• High School diploma or equivalent.
• Minimum of one year of customer service experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook.
• Basic understanding of ERP systems and order fulfillment processes, or the ability to learn quickly.
• Experience in a call center or customer contact environment.
• Prior experience with order entry or consumer goods organizations.
• Familiarity with multi-channel customer service platforms.

Responsibilities

• Respond to incoming customer inquiries via phone, email, chat, fax, and online portals.
• Accurately enter and process customer orders across all ordering channels.
• Assist with managing customer accounts and maintaining accurate customer data within internal systems.
• Resolve routine customer questions and concerns using established guidelines and procedures.
• Escalate complex or non-routine issues to senior team members or supervisors as appropriate.
• Provide back-up coverage for the customer service switchboard as needed.
• Meet or exceed established daily productivity, quality, and service level goals.
• Perform other duties as assigned.

Skills

Customer service experience

Strong communication

Attention to detail

Time management

Teamwork

Adaptability

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook)

ERP systems

Order fulfillment software

Job description

The Republic of Tea is seeking a Customer Service Representative to deliver exceptional service to Citizens across multiple channels including phone, email, chat, and online portals. This entry-level, non-exempt role supports order processing, routine inquiries, and basic account maintenance while upholding service standards in a fast-paced environment.

Responsibilities include entering orders, maintaining customer data, and resolving routine questions.