Multi-Brand Retail Sales Leader - Elevate Customer Service

Express; North Charleston (SC); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) and Roth 401(k)

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader at Charleston Outlets to develop and motivate associates, coach on floor operations, and drive outstanding customer service. The role supports merchandise flow, omni-channel activities, and daily store performance in a dynamic Express shopping environment.

Ideal candidates bring 1 year of retail experience, strong communication, and the ability to manage multiple tasks while delivering a top-tier customer experience.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient with technology (iPad, registers).
• Availability including nights, weekends, non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching to store associates for floor operations and customer service.
• Partner with Store Management to provide feedback on associate performance.
• Train associates on store operations, product, policy and procedures.
• Execute action plans to optimize results.
• Oversee daily store operations and ensure great customer experience.

Skills

Customer service

Communication

Team leadership

Sales accountability

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader at Charleston Outlets to develop and motivate associates, coach on floor operations, and drive outstanding customer service. The role supports merchandise flow, omni-channel activities, and daily store performance in a dynamic Express shopping environment.

Ideal candidates bring 1 year of retail experience, strong communication, and the ability to manage multiple tasks while delivering a top-tier customer experience.