MT Operations Manager

Echo Global Logistics, Inc; Chicago (IL); Hybrid; USD 74,000 - 108,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Hybrid schedule

Incentives

Volunteer opportunities

Career growth

Job summary

Echo Global Logistics is seeking an MT Operations Manager to lead enterprise logistics, transportation, and customer service initiatives. You will build trusted client relationships, plan operations, and drive improvements with your team to meet performance goals.

You will manage a team of logistics specialists, develop talent, and monitor KPIs while delivering exceptional service. A bachelor’s degree or equivalent experience is required, with 3–5 years in logistics.

Qualifications

• Bachelor’s degree or similar work experience.
• 3-5 years’ experience in the logistics industry.
• Experience leading a team of logistics specialists.
• Excellent analytical, problem solving and organizational skills.
• The ability to become trusted advisor of the client.
• A proven track record of continuous process improvement for clients.

Responsibilities

• Strategically plan and manage logistics, transportation, and customer service for Enterprise clients.
• Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
• Lead continuous improvement initiatives with clients.
• Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity.

Skills

Leadership in logistics

Analytical thinking

Problem solving

Client advisory

Process improvement

Education

Bachelor’s degree or similar work experience

Job description

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. As an MT Operations Manager, your responsibilities will include:

Operations:

• Strategically plan and manage logistics, transportation, and customer service for Enterprise clients.
• Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
• Lead continuous improvement initiatives with clients.
• Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity.
• Conduct market research to proactively communicate industry trends that will impact a client’s business.

Management:

• Identify and develop talent through coaching, mentoring and performance management
• Provide operational excellence by training, developing, and managing your team on a daily basis.
• Coach team members to grow and succeed in their roles.

The Operations Manager position is well-suited for you if you are:

• A Planner: Communicating with client on higher level goals/initiatives to help service their business needs.
• A Problem Solver: Creatively problem solve day to day.
• A Motivator: Being able to celebrate big wins for team/clients when it comes to operations.

Qualified candidates will have:

• Bachelor’s degree or similar work experience
• 3-5 years’ experience in the logistics industry
• Experience leading a team of logistics specialists
• Excellent analytical, problem solving and organizational skills
• The ability to become trusted advisor of the client
• A proven track record of continuous process improvement for clients

What we Offer:

• Competitive compensation package
• Medical, Dental, Vision, Disability, Life Insurance, and 401K
• Various incentive packages
• Advancement and growth potential
• Volunteer opportunities
• Hybrid work schedule

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

#LI-RJ Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation $73,987.00-107,576.00 per year

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career! Your recruiter will keep you informed on what that will look like for the role you are being considered for. During the recruiting process, our recruiting team will continue connecting with qualified candidates in a virtual setting and will have the option of in-office interviews depending on location and the role. For those who are joining the Echo family, your onboarding experience will also be conducted virtually until further notice.