Account Executive (SNE)

RDTX Transportation, Inc; Detroit (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Echo Global Logistics, Inc. is seeking a Freight Operations Specialist to support the day-to-day execution of transactional brokerage accounts. You will manage load building, quoting, scheduling, and documentation for TL and LTL, ensuring timely processing and strong customer service.

You will monitor load coverage, escalate issues as needed, and maintain clear records to enable smooth handoffs and high service levels across the sales and carrier operations teams.

Qualifications

• Clear, confident communicator with written and verbal skills.
• Ability to interpret shipping trends, identify risks and opportunities.
• Collaborative approach across sales, carrier operations, and internal teams.

Responsibilities

• Responsible for day-to-day freight execution for transactional brokerage accounts, ensuring reliable follow-through and customer service.
• Manage load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes across the sales rep’s book.
• Take a disciplined approach to meet timelines, maintain accurate documentation, and escalate issues clearly and timely.
• Execute tendered loads across LTL and TL, monitor load coverage, and escalate to maintain high service levels and predictable outcomes.
• Maintain clear load records with complete inputs and notes to ensure auditability and minimize rework.
• Resolve standard exceptions using SOPs and escalate only when severity warrants.
• Ensure robust organization and reliable handoffs to reduce repeat issues.
• Engage with sales reps, senior operators, and cross-functional teams to share updates and drive issue resolution.

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

About the Job

Responsible for supporting day-to-day freight execution process for transactional brokerage accounts to deliver reliable follow-through and high customer service.

Supports sales rep to focus on outbound selling by managing load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes across the sales rep’s book.

Takes a disciplined approach to work to ensure timelines are met, documentation is accurate, and escalations are timely and clear.

Your Day-to-Day Mission Freight Operations

Responsible for execution process on tendered loads from accounts across LTL and TL, including load building, appt scheduling, document collection, and standard LTL quoting across the sales rep’s book.

Monitors load coverage and takes action / escalates to ensure high service levels and predictable outcomes, minimizing loads missed Develops strong understanding of freight brokerage process for TL loads and is able quote standard TL lanes by the end of the first year.

Maintains accurate load records with complete inputs and clear notes so loads move with minimal rework and strong auditability.

Resolves standard exceptions using SOPs and guidelines, escalating only when severity or guardrails require it.

Maintains operating clarity through robust organization, clean documentation, and reliable handoffs that reduce repeat issues.

Internal & Customer Communication

Receives and proactively sends routine load updates / responses to basic support requests with customers on operational tasks. Keeps sales reps and senior operators proactively informed with structured updates that clarify impact, next steps, and ownership. Engages other teams as needed, partnering with Financial Ops, Billing teams, and Carrier Ops teams to drive accounting / carrier partner issues to closure in a timely manner.

Your Team Counterparts

Sales reps / Sales managers: convert priorities into execution and keep them updated on exceptions with clear, decision-oriented updates. Centralized Operations Support Teams: monitor for customer-facing exceptions on centralized and automated tasks and resolve / escape only defined high-severity situations. Financial Ops / Billing teams: provide clean documentation and timelines to resolve accounting disputes efficiently. Carrier Ops teams: coordinate capacity for built loads, service recovery, and additional customer charges across the sales rep’s book. Operations manager: receive coaching and training resources as needed to improve freight execution skills, while monitoring performance against role expectations (including reviews). Customers: provide proactive exception communication and drive resolution alignment (e.g., tracking updates, load reschedules, sales rep escalations).

Your Profile

Clear, confident communicator—both written and verbal—capable of handling sensitive service issues, setting expectations, and guiding customers through decisions. Sound business judgment and analytical capability to interpret shipping trends, identify risks and opportunities, and make recommendations that protect account health. Ability to remain composed and decisive in a fast-paced environment, balancing multiple priorities while maintaining a high standard of service. A proactive, ownership-driven mindset that prioritizes long-term customer outcomes over short-term fixes. Collaborative approach to working across sales, carrier operations, and internal teams to resolve issues and deliver strong customer results.

What’s in It for You

Direct ownership of customer retention and account success within Echo’s transactional brokerage portfolio, with clear impact on business stability and growth. A role that blends operational credibility with strategic account management, offering exposure to sales, logistics, and customer leadership. Opportunities to grow your career by developing deep expertise in customer success, account strategy, and technology-enabled service delivery. Inclusion in a culture that values accountability, resilience, teamwork, and proactive problem-solving. Access to training and development designed to strengthen your ability to manage complex customer relationships and navigate the logistics industry with confidence.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day.

Come join Echo and accelerate your career! Your recruiter will keep you informed on what that will look like for the role you are being considered for. During the recruiting process, our recruiting team will continue connecting with qualified candidates in a virtual setting and will have the option of in-office interviews depending on location and the role. For those who are joining the Echo family, your onboarding experience will also be conducted virtually until further notice.