MSW Student Support Coach

Florida State University; United States; Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Remote-work eligibility

Criminal history background check

Job summary

Florida State University’s College of Social Work is seeking an Online MSW Academic Advisor to support online MSW students with academic services, onboarding, and enrollment guidance.

The role focuses on fostering student belonging and providing coaching on time management, organization, and study skills, in collaboration with the MSW Program Director to address feedback and ensure smooth course registration and degree planning.

Qualifications

• Bachelor's degree with 2 years of professional experience in a related setting.
• High school diploma or equivalent with 6 years of related experience.
• Preferred: master's degree in social work or related field.

Responsibilities

• Serve as frontline contact for online MSW students regarding academic support and program questions.
• Facilitate welcome webinars and onboarding activities for newly admitted students.
• Develop relationships to foster student belonging to the College of Social Work.
• Provide coaching on time management, organization, study skills, and academic success.
• Assist with registration procedures and guidance on course enrollment.
• Monitor student engagement and identify needs for outreach or intervention.

Skills

Bachelor's degree and experience

Two years experience

Six years experience with HS diploma

Education

Bachelor's degree + 2 years experience

High school diploma + 6 years experience

Job description

Department

College of Social Work

Responsibilities

• Serve as the frontline contact for online MSW students regarding academic support, program questions, and university processes.
• Facilitate welcome webinars and onboarding activities for newly admitted students.
• Develop meaningful relationships that foster student belonging and connection to the College of Social Work.
• Provide coaching related to time management, organization, study skills, and overall academic success.
• Support students experiencing academic or personal barriers by identifying appropriate resources and developing success strategies.
• Monitor student engagement to assess student progress and support needs. Identify students who may benefit from additional outreach or intervention.
• Consult with the MSW Program Director and Academic Advisor to seek solutions for student feedback or challenges.
• Assist students with registration procedures and provide guidance on course enrollment processes.
• Communicate important program milestones, registration timelines, graduation deadlines, and other key dates.
• Input and maintain student programs of study in Stellic to support degree planning and field placement forecasting.
• Help students understand curriculum sequencing, progression requirements, and graduation timelines, and audit student enrollment each semester to ensure alignment with the program of study.
• Respond to questions regarding readmission processes, academic policies, and program requirements.
• Guide students in understanding graduation requirements and monitoring progress toward degree completion.
• Collaborate with field education personnel to support forecasting and planning efforts.
• Develop customized programs of study when students deviate from cohort progression.
• In collaboration with the MSW Director, connect students with faculty whose expertise and research align with students’ career interests and professional goals.
• Facilitate referrals to campus resources, including the FSU Career Center, financial aid, student finance, accessibility services, case management services, and other student support offices as needed.
• Assist students in navigating university systems and platforms, including myFSU, Canvas, Stellic, Campus Solutions, and other technologies.
• Maintain accurate records of student interactions, outreach efforts, and advising activities.
• Participate in assessment, retention, and continuous improvement efforts within the Online MSW program.

Qualifications

A bachelor's degree and two years of experience or a high school diploma or equivalent and six years of experience. (Note: or a post high school education and experience equal to six years)

Preferred Qualifications

Preferred qualifications include a master’s degree in social work, career counseling, higher education, or a related field; experience supporting MSW or graduate students; experience with academic advising, student success, registration support, degree planning, retention efforts, and student support systems such as Stellic, Canvas, myFSU, or Campus Solutions.

Contact Info

Jennifer Jane Farinella, Ed.D.

Associate Dean for Student Affairs

[e-mail]

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Anticipated Salary Range

The projected salary range is anticipated to be between $44,000 to $50,000, commensurate with education and experience. This is a soft-money funded position supported by auxiliary funds.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Considerations

This is an A&P position.
This position requires successful completion of a criminal history background check.
This position has been designated as eligible for remote work based on the current position/job functions.
Monday through Friday, 8:00 a.m. to 5:00 p.m. ET (there may be a possibility of adjustment to fit the candidate’s respective time zone).

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.