Member Contact Center

TEKsystems; United States; Hybrid; USD 30,000 - 31,000; Part time

Benefits offered by this job

Paid training

Hybrid/Remote after training

No weekends

Medical benefits

Pay raises

Job summary

TEKsystems is seeking a Member Contact Center Representative to support Colorado residents through inbound calls, email, chat and other channels. The role starts hybrid in Denver with remote work after onsite training, with no weekend shifts and a stable day schedule.

You will explain benefits and processes, document interactions in CRM, resolve inquiries, and deliver empathetic, high-quality customer service in a fast-paced government program environment.

Qualifications

• 1-2+ years of call center or customer service experience.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems while assisting customers.
• Strong computer skills, including Microsoft Office and Google applications.
• Reliable, self‑motivated, and detail‑oriented.
• Passion for helping others.

Responsibilities

• Answer inbound calls and assist members with program-related questions.
• Explain benefits, eligibility, coverage, policies, and processes.
• Support members through phone, email, chat, fax, and written correspondence.
• Research and resolve inquiries using multiple systems.
• Accurately document interactions within CRM platforms.
• Escalate complex concerns when appropriate.
• Deliver exceptional customer service with empathy and professionalism.

Skills

Call center experience

Customer service

Communication skills

Multisystem navigation

MS Office

Google apps

Detail-oriented

Bilingual Spanish or Russian

Tools

CRM software

Job description

Member Contact Center Representative

Hybrid to Remote | Denver, CO

Up to $22.50/hr.

Monday-Friday | 8:00 AM - 4:45 PM

Looking for a meaningful opportunity where you can make a real impact while working from home?

TEKsystems is seeking Member Contact Center Representatives to support a large State of Colorado program that helps residents access essential healthcare services and benefits.

This position is ideal for individuals who enjoy helping others, solving problems, and providing exceptional customer service in a fast-paced environment.

Why You'll Love This Opportunity

Remote after the first week of onsite training in Denver

No weekends

Competitive pay increases during training and onboarding

Meaningful work helping Colorado residents

Comprehensive paid training and ongoing support

Opportunity to build healthcare and customer service experience

Pay

• Training: $19.50/hr
• Nesting: $20.50/hr
• Final Rate: $22.00/hr
• Bilingual (Spanish or Russian): $22.50/hr

What You'll Do

• Answer inbound calls and assist members with program-related questions
• Explain benefits, eligibility, coverage, policies, and processes
• Support members through phone, email, chat, fax, and written correspondence
• Research and resolve inquiries using multiple systems
• Accurately document interactions within CRM platforms
• Escalate complex concerns when appropriate
• Deliver exceptional customer service with empathy and professionalism

What We're Looking For

Required:

• 1-2+ years of call center or customer service experience
• Strong communication and problem-solving skills
• Ability to navigate multiple systems while assisting customers
• Strong computer skills, including Microsoft Office and Google applications
• Reliable, self‑motivated, and detail‑oriented
• Passion for helping others

Preferred:

• Healthcare customer service experience
• Medical billing or insurance experience
• Administrative or finance experience
• Bilingual Spanish or Russian

Job Type & Location

This is a Contract position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $22.50 - $22.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long‑term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Denver,CO.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.