MSR AS (GPO)

TEK Systems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Disability Insurance

HSA

Job summary

TEKsystems in Pensacola, FL is hiring a Contract to Hire Call Center Associate to provide exceptional member service in a fast-paced, 24/7 environment. You will respond to inquiries, assist with savings and checking accounts, loans, credit cards, IRAs, and other transactions, and educate members on relevant products.

The role requires strong communication, active listening, data entry accuracy, and the ability to multitask across several systems within a structured schedule.

Qualifications

• Strong customer service mindset with a passion for helping others.
• Comfortable working in a structured, schedule-driven environment.
• Ability to multitask across several systems while maintaining accuracy.
• Excellent verbal and written communication skills.
• Adaptable, dependable, and detail-oriented.

Responsibilities

• Respond to member inquiries and requests in a fast-paced, 24/7 contact center.
• Assist members with savings and checking accounts, consumer loans, credit cards, IRAs, and other transactions.
• Educate members on additional products and services aligned with their financial needs.
• Provide exceptional service through active listening and problem-solving.

Skills

Customer Service

Data Entry

Cash Handling

Communication Skills

Problem Solving

Ability to Navigate Multiple Systems

Job description

Description

Provide exceptional service by responding to member inquiries and requests in a fast-paced, high-volume, 24/7 contact center environment. Utilize active listening, problem-solving, and strong communication skills to deliver an outstanding member experience. Assist members with a variety of financial products and services, including savings and checking accounts, consumer loans, credit cards, IRAs, and other account-related transactions. Identify opportunities to educate members on additional products and services that align with their financial needs while fostering positive and meaningful interactions.

Required Skills

• Customer Service
• Data Entry
• Cash Handling
• Communication Skills
• Problem Solving
• Ability to Navigate Multiple Systems

Top Skills

• Customer Service
• Data Entry
• High-Volume Customer Interaction

Preferred Skills

Candidates with experience in one or more of the following environments are encouraged to apply:

• Call Center
• Administrative Support
• Receptionist/Front Desk
• Banking, Mortgage, or Financial Services
• Retail Customer Service
• Professional Office Settings

Ideal Candidate Profile

• Strong customer service mindset with a passion for helping others
• Comfortable working in a structured, schedule-driven environment
• Ability to multitask across several systems while maintaining accuracy
• Excellent verbal and written communication skills
• Adaptable, dependable, and detail-oriented

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Pensacola,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.