MSP & VMS Program Consultant

Adecco Group; San Jose (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Travel opportunities

Job summary

Adecco Group is seeking a Program Consultant to act as the primary liaison between clients, suppliers, and internal teams, guiding the end-to-end contingent workforce program across requisitions and hiring. You will manage VMS-based workflows, coordinate with hiring managers, and ensure compliant, timely talent delivery across client locations.

This role emphasizes high-touch service, operational rigor, and data accuracy, with travel opportunities.

Qualifications

• High school diploma or equivalent required.
• Post-secondary education in a related field preferred.
• 2-5 years of experience in staffing, workforce solutions, customer service, or VMS/MSP environments.
• Experience working in a service-level or client-facing role with increasing responsibility.

Responsibilities

• Manage full lifecycle of requisition activity using VMS technology, including creation, updates, changes, cancellations, and status tracking.
• Receive and review new requisition requests; validate accuracy and completeness prior to entry and routing.
• Partner with hiring managers and consultants to schedule intake calls, resume reviews, interviews, and debriefs.
• Assign appropriate suppliers to requisitions based on supplier capabilities and performance data.
• Track onboarding milestones and ensure all pre-hire steps are completed in a timely and compliant manner.
• Build and maintain proactive relationships with client users, hiring managers, and supplier contacts through regular communication and site visits.
• Act as the initial point of contact for client and supplier inquiries, resolving issues or escalating as appropriate using standardized procedures.
• Support supplier community with training on SOPs, compliance requirements, and VMS best practices.
• Assist with supplier assessments and performance tracking to ensure alignment with program goals.
• Troubleshoot functional issues within the VMS platform and elevate complex technical concerns appropriately.
• Maintain electronic records and system fields (e.g., cost center numbers, customer IDs) to ensure data integrity.
• Monitor and document all requisition and candidate activity to maintain audit readiness and program compliance.
• Run reports, manage timekeeping adjustments, and support ticket resolution as needed.
• Coordinate frequently with Program Managers, Sr Program Consultants, and Engagement Coordinators to ensure accurate and timely execution of deliverables.
• Make recommendations for process improvements and support implementation of operational enhancements.
• Participates in special projects and performs other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Data entry

MS Office

Education

High school diploma

Post-secondary education in related field

Tools

VMS/MSP platforms

Job description

Adecco Group is seeking a Program Consultant to act as the primary liaison between clients, suppliers, and internal teams, guiding the end-to-end contingent workforce program across requisitions and hiring. You will manage VMS-based workflows, coordinate with hiring managers, and ensure compliant, timely talent delivery across client locations.

This role emphasizes high-touch service, operational rigor, and data accuracy, with travel opportunities.