MSP Talent Acquisition & Account Growth Lead

Vertage Inc.; Fort Lauderdale (FL); Presencial; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Impellam is seeking an experienced MSP professional to lead a dynamic Program Management Office for a Guidant Global MSP client. You will own day-to-day program delivery, drive commercial growth, and build senior stakeholder relationships with a focus on client value and operational excellence.

You will hunt for new opportunities, partner with Customer Success, HR, Procurement, and Hiring Managers to translate data into actionable insights, and ensure program performance through SLAs, KPIs, and

Formación

• Knowledge of Staffing Industry, MSP, VMS, Procurement, and HR.

Responsabilidades

• Commercial Ownership: protect, grow, and defend the account with opportunities to increase spend and value.
• Business Development: hunt for new opportunities within the account.
• Senior Relationship Management: maintain relationships with senior client leaders.
• Customer Success Business Partnering: translate program data into insights and growth opportunities.
• Management of client relationships to position the program strategically.
• Commercial Thought Leadership: train and provide market insights to stakeholders.
• Communication: support messaging for account growth and alignment.
• Issue Resolution: manage program and team issues affecting satisfaction.
• Pipeline Management: track active and future opportunities.
• Forecasting & Target Management: support growth and utilization targets.
• QBRs & Business Reviews: prepare insights on performance and trends.
• Day-to-Day Operations: ensure SLA/KPI compliance.
• Vendor Operations: manage supplier performance and KPIs.
• Escalation Management: resolve issues with Program Leader escalation.
• VMS Management: maintain strong VMS relationships.
• Business Intelligence: work with Power BI and analytics.

Conocimientos

Staffing Industry

MSP

VMS

Procurement

HR

Project Management

SLA KPIs

Report Development

QA

Excel

PowerPoint

BI Tools

CRM Tools

Salesforce

Dynamics

Data Analytics

Stakeholder Management

Herramientas

Salesforce

Microsoft Dynamics

ZoomInfo

Outreach

Gong

Highspot

Descripción del empleo

Impellam is seeking an experienced MSP professional to lead a dynamic Program Management Office for a Guidant Global MSP client. You will own day-to-day program delivery, drive commercial growth, and build senior stakeholder relationships with a focus on client value and operational excellence.

You will hunt for new opportunities, partner with Customer Success, HR, Procurement, and Hiring Managers to translate data into actionable insights, and ensure program performance through SLAs, KPIs, and