MSP Support Engineer (Level 2+)

Bowman Williams; Schaumburg (IL); Hybrid; USD 65,000 - 75,000; Full time

Job summary

A leading Managed Service Provider is seeking a Level 2 Support Engineer to join their growing team in Schaumburg, IL. This role involves providing top-tier support, troubleshooting technical issues, and maintaining client systems. The ideal candidate will have MSP experience and a strong technical background, along with a commitment to delivering excellent customer service. A competitive salary and bonus structure are offered, along with a supportive environment for career advancement.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Monthly bonus

Mileage reimbursement

People-first culture

Clear path to advancement

Ongoing training and mentoring

Qualifications

• 3+ years of MSP experience required.
• Hands-on experience with Windows 7, 10, Server 2008–2016, and Mac OS.
• Basic understanding of networking devices.

Responsibilities

• Provide top-tier support via phone, web portal, or email.
• Troubleshoot and resolve Level 2+ technical issues.
• Provision hardware and software for new users.

Skills

Troubleshooting

Professional communication

Client service

Education

CompTIA A+

CompTIA Network+

Tools

Active Directory

DNS/DHCP

O365

RMM/PSA tools

Job description

1 day ago Be among the first 25 applicants

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This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Now Hiring: MSP Support Engineer (Level 2+) (MSP Experience Required) | $65K–$75K + $500 Monthly Bonus | Hybrid Flexibility

Are you a skilled Support Engineer with MSP experience looking for your next big move? Do you thrive in fast-paced, client-facing environments where every day brings a new challenge?

We’re an established, high-performing Managed Service Provider serving clients across the Chicagoland area — and we’re growing fast. With consistent year-over-year growth in both team size and revenue, we’re ready to welcome a driven and well-rounded Level 2 / 2.5 Support Engineer to join our team.

Responsibilities:

• Provide top-tier support through our service desk via phone, web portal, or email
• Troubleshoot and resolve Level 2+ technical issues (remote and onsite)
• Provision hardware, software, and accounts for new users
• Administer Active Directory, DNS/DHCP, O365, and file/print services
• Perform system maintenance, software installs, antivirus updates, and endpoint protection
• Maintain workstations, printers, and peripherals
• Deliver consistent customer service and tech solutions that keep clients running smoothly

Requirements:

• 3+ years of MSP experience (non-negotiable)
• Hands-on experience with Windows 7, 10, Server 2008–2016, and Mac OS
• Basic understanding of networking devices (firewalls, switches, etc.)
• Familiarity with RMM/PSA tools (Kaseya, Autotask a plus)
• Strong troubleshooting skills and professional communication
• Valid driver’s license for client site travel
• CompTIA A+ / Network+ preferred
• Competitive Salary: $65,000–$75,000 based on experience
• Monthly Bonus: Earn an additional $500/month
• Mileage reimbursement for client travel
• People-first culture that values team collaboration and autonomy
• Clear path to advancement — we promote from within
• Supportive environment with ongoing training, mentoring, and certifications

Ready to level up your career in a growing MSP where your skills make a direct impact?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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