MSP Solutions Engineer: Network Design & Client Success

Saddleback Communications; Scottsdale (AZ); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Salt River Connect, within the MSP Team, is seeking a Solutions Engineer hybrid role to lead network design, onboarding, scoping, and troubleshooting for MSP customers and internal operations.

Responsibilities include owning onboarding, updating SOWs, and coordinating with engineering, sales, and vendors to deliver secure, scalable network solutions. Strong technical ownership and customer relationship skills are essential.

Qualifications

• Bachelor's degree in Computer Science, Engineering, IT, Business or equivalent.
• Five years of experience supporting networks, routers, switches, firewalls, servers, or related infrastructure.
• Experience with Cisco IOS, Arista EOS or similar enterprise networking platforms.
• Knowledge of DNS, DHCP, VPN, load balancing, routing protocols, switching, wireless, and firewall administration.

Responsibilities

• Install, configure, and support network hardware for MSP customer and internal environments.
• Own end-to-end onboarding for new MSP customers, coordinating provisioning and handoff across internal teams.
• Translate customer requirements into deliverable technical solution designs.
• Lead scoping and discovery sessions for new statements of work (SOWs).
• Troubleshoot and triage complex network, system, and platform issues.
• Maintain accurate documentation of SOWs, account notes, and configurations.

Skills

Enterprise networking

Account management

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science/Engineering/IT

CCNA/CCNP or equivalent preferred

Tools

Cisco IOS

Arista EOS

Microsoft 365

Azure

VMware

Halo/Synchro ticketing

Job description

Salt River Connect, within the MSP Team, is seeking a Solutions Engineer hybrid role to lead network design, onboarding, scoping, and troubleshooting for MSP customers and internal operations.

Responsibilities include owning onboarding, updating SOWs, and coordinating with engineering, sales, and vendors to deliver secure, scalable network solutions. Strong technical ownership and customer relationship skills are essential.