MSP Network Engineer - Hands-On, Multi-Client Support

GSD Search, LLC; Whitestown (IN); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Great benefits

Job summary

GSD Search, LLC is seeking a well‑rounded Network Engineer to support the technology environments of multiple customers in a hands-on MSP role. This position involves troubleshooting networks, managing infrastructure, supporting cloud and Microsoft environments, and collaborating with customers on practical solutions.

You will participate in after-hours/on-call rotations and travel to customer sites as needed to ensure secure, reliable network services across diverse environments.

Qualifications

• 3+ years in network engineering or related roles.
• Experience with MSP environments strongly preferred.
• Broad knowledge across networking, servers, cloud, security, and end-user technology.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies.
• Experience configuring and supporting enterprise firewalls, switches, routers, and wireless access points.
• Working knowledge of Microsoft 365, Entra ID, Active Directory, Group Policy, and Windows Server.
• Experience supporting multiple customers or technical environments simultaneously.
• Strong troubleshooting and customer service skills.

Responsibilities

• Support, troubleshoot, and maintain customer network environments, including firewalls, switches, routers, wireless networks, VPNs, and internet connectivity.
• Diagnose and resolve complex network, server, cloud, and endpoint issues escalated by the service desk.
• Configure and manage VLANs, routing, switching, DNS, DHCP, TCP/IP, site-to-site VPNs, and remote-access solutions.
• Install, configure, and support firewalls and other network security technologies.
• Monitor customer environments and proactively address performance, availability, and security concerns.
• Support Microsoft 365, Entra ID, Active Directory, Windows Server, and related identity and access technologies.
• Assist with cloud migrations, infrastructure upgrades, network refreshes, new customer onboarding, and office openings or relocations.
• Work directly with customers to understand business needs, explain technical issues, and recommend practical solutions.
• Create and maintain accurate network diagrams, configurations, procedures, and customer documentation.
• Coordinate with internet service providers, hardware vendors, and other third-party technology partners.
• Participate in an after-hours or on-call rotation as needed.
• Travel to customer locations when remote support is not sufficient.

Skills

Network engineering

Systems admin

Cloud environments

Microsoft 365

Entra ID

Active Directory

Windows Server

TCP/IP

DNS/DHCP

VLANs

VPNs

Customer communication

Tools

RMM

PSA

Ticketing

Network monitoring

Job description

GSD Search, LLC is seeking a well‑rounded Network Engineer to support the technology environments of multiple customers in a hands-on MSP role. This position involves troubleshooting networks, managing infrastructure, supporting cloud and Microsoft environments, and collaborating with customers on practical solutions.

You will participate in after-hours/on-call rotations and travel to customer sites as needed to ensure secure, reliable network services across diverse environments.