MSP Program Manager - Contingent Workforce program

US Tech Solutions; Jersey City (NJ); Hybrid; USD 115,000 - 160,000; Full time

Job summary

US Tech Solutions is seeking a seasoned Program Manager to lead 2-3 hybrid programs spanning contingent workforce, SOW, and EOR solutions in Jersey City.

You will build client relationships, manage a program team, and drive KPI performance, talent quality, and compliance across the hiring lifecycle. This role offers visibility to client leadership and opportunities to implement innovative workforce strategies in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent in business, HR, supply chain, or related field.
• 7+ years managing large-scale contingent labor or MSP programs.
• Proven success in client relationship management and supplier performance leadership.
• Ability to lead a program team to meet SLAs and deliver measurable outcomes.
• Expertise in KPI management and workforce analytics.
• Excellent communication, problem-solving, and leadership skills.

Responsibilities

• Lead onsite program leadership for contingent workforce and related solutions.
• Build relationships with client stakeholders and translate business goals into workforce needs.
• Manage a program team to achieve KPIs including time-to-fill, quality of hire, and turnover.
• Design and execute hiring strategies to address talent shortages and seasonal demands.
• Develop dashboards to measure program health and communicate outcomes.
• Ensure compliance with legal, client policies and governance requirements.
• Coordinate supplier network across manufacturing and aviation sectors.

Skills

Client relationships

Supplier performance

KPI management

Workforce analytics

Process improvement

Leadership

Communication

Education

Bachelor’s degree in business, HR, or related field

Job description

About the Company:

At US Tech Solutions, we help organizations achieve workforce agility through innovative staffing and workforce management solutions. As a global provider of talent services and managed workforce programs, we partner with clients across industries to deliver scalable talent strategies that drive productivity, compliance, and operational excellence.

About the Role:

We are seeking a dynamic and experienced Program Manager to manage and lead 2-3 hybrid programs between contingent workforce, SOW and EOR solutions. These are all unique solutions including delivering services in partnership with other service providers. Looking for someone who is flexible and versatile to manage these kinds of unique solutions. This role is ideal for a results-oriented professional who thrives in fast-paced environments and is passionate about driving supplier engagement, talent quality, and measurable performance outcomes.

Responsibilities:

• Client & Program Leadership - Serve as the onsite leader managing all aspects of the contingent workforce program.
• Build trusted relationships with key client stakeholders, understanding business goals and evolving workforce needs.
• Manage a program team to deliver desired goals and outcomes.
• Partner with client leadership to design and execute hiring strategies that address talent shortages, seasonal peaks, and production demands.
• Lead regular performance reviews and provide workforce analytics insights to inform strategic decision-making.
• Operational & KPI Management
• Drive delivery excellence across all KPIs, including time-to-fill, quality of hire, fulfillment rate, turnover, and supplier performance.
• Develop dashboards and reporting tools to measure and communicate program health and outcomes.
• Implement process improvements that enhance speed, efficiency, and compliance across the hiring lifecycle.
• Manage a network of staffing suppliers across key functional areas, including assembly, sheet metal mechanics, engineering, quality inspection, logistics, and skilled trades.
• Maintain a curated supplier ecosystem that ensures agility, scalability, and talent quality.
• Conduct supplier business reviews to drive continuous improvement, alignment, and accountability.
• Foster supplier partnerships that prioritize workforce diversity, quality, and innovation.
• Talent Quality & Workforce Optimization
• Establish clear standards and quality metrics to ensure the delivery of highly qualified talent.
• Collaborate with suppliers to develop sourcing strategies for critical skill areas within manufacturing and aviation sectors.
• Drive initiatives to improve candidate retention, onboarding effectiveness, and overall worker satisfaction.
• Compliance & Governance
• Ensure program operations adhere to all legal, compliance, and client policy requirements.
• Maintain accurate documentation and reporting to support audits, governance reviews, and executive reporting.

Qualifications:

• Bachelor’s degree in business, Human Resources, Supply Chain, or a related field (or equivalent experience).
• 7+ years of experience managing large-scale contingent labor or MSP programs.
• Proven success in client relationship management and supplier performance leadership.
• Demonstrated ability to manage and lead a program team to meet SLAs and deliver measurable outcomes.
• Expertise in KPI management, workforce analytics, and process improvement.
• Excellent communication, problem-solving, and leadership skills.

Why US Tech Solutions:

At US Tech Solutions, we empower our people to make a meaningful impact. You’ll have the opportunity to lead one of our most complex and dynamic workforce programs, partnering directly with client leadership to drive innovation, quality, and measurable success. If you’re passionate about workforce excellence and thrive in a collaborative, results-driven environment, we’d love to hear from you.