MSP Program Manager - Contingent Workforce program

US Tech Solutions; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

US Tech Solutions seeks a dynamic Program Manager to lead 2-3 hybrid programs across contingent workforce, SOW, and EOR solutions. Lead client engagements, supplier partnerships, and workforce outcomes in a fast-paced setting.

You will drive performance metrics, talent quality, and governance while coordinating with multiple service providers to ensure compliance and timely delivery.

Qualifications

• Bachelor’s degree in business, HR, Supply Chain, or related field (or equivalent experience).
• 7+ years managing large-scale contingent labor or MSP programs.
• Proven success in client relationship management and supplier performance leadership.
• Demonstrated ability to lead a program team to meet SLAs and deliver measurable outcomes.
• Expertise in KPI management, workforce analytics, and process improvement.

Responsibilities

• Serve as the onsite leader managing all aspects of the contingent workforce program.
• Build relationships with client stakeholders and understand business goals and workforce needs.
• Manage a program team to deliver goals and outcomes.
• Partner with client leadership to design and execute hiring strategies addressing talent shortages and production demands.
• Lead performance reviews and provide workforce analytics insights.
• Drive KPI management, dashboards, and reporting to measure program health and outcomes.
• Implement process improvements to speed, efficiency, and compliance across the hiring lifecycle.
• Manage a network of staffing suppliers across key functional areas.
• Maintain a supplier ecosystem ensuring agility, scalability, and talent quality.
• Conduct supplier business reviews to drive continuous improvement and accountability.
• Foster supplier partnerships prioritizing diversity, quality, and innovation.

Skills

KPI management

Workforce analytics

Leadership

Client relationship management

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Dashboards

Job description

About the Company

At US Tech Solutions, we help organizations achieve workforce agility through innovative staffing and workforce management solutions. As a global provider of talent services and managed workforce programs, we partner with clients across industries to deliver scalable talent strategies that drive productivity, compliance, and operational excellence.

About the Role

We are seeking a dynamic and experienced Program Manager to manage and lead 2-3 hybrid programs between contingent workforce, SOW and EOR solutions. These are all unique solutions including delivering services in partnership with other service providers. Looking for someone who is flexible and versatile to manage these kinds of unique solutions. This role is ideal for a results-oriented professional who thrives in fast-paced environments and is passionate about driving supplier engagement, talent quality, and measurable performance outcomes.

Responsibilities

• Client & Program Leadership - Serve as the onsite leader managing all aspects of the contingent workforce program.
• Build trusted relationships with key client stakeholders, understanding business goals and evolving workforce needs.
• Manage a program team to deliver desired goals and outcomes.
• Partner with client leadership to design and execute hiring strategies that address talent shortages, seasonal peaks, and production demands.
• Lead regular performance reviews and provide workforce analytics insights to inform strategic decision-making.
• Operational & KPI Management
• Drive delivery excellence across all KPIs, including time-to-fill, quality of hire, fulfillment rate, turnover, and supplier performance.
• Develop dashboards and reporting tools to measure and communicate program health and outcomes.
• Implement process improvements that enhance speed, efficiency, and compliance across the hiring lifecycle.
• Manage a network of staffing suppliers across key functional areas, including assembly, sheet metal mechanics, engineering, quality inspection, logistics, and skilled trades.
• Maintain a curated supplier ecosystem that ensures agility, scalability, and talent quality.
• Conduct supplier business reviews to drive continuous improvement, alignment, and accountability.
• Foster supplier partnerships that prioritize workforce diversity, quality, and innovation.
• Talent Quality & Workforce Optimization
• Establish clear standards and quality metrics to ensure the delivery of highly qualified talent.
• Collaborate with suppliers to develop sourcing strategies for critical skill areas within manufacturing and aviation sectors.
• Drive initiatives to improve candidate retention, onboarding effectiveness, and overall worker satisfaction.
• Compliance & Governance
• Ensure program operations adhere to all legal, compliance, and client policy requirements.
• Maintain accurate documentation and reporting to support audits, governance reviews, and executive reporting.

Qualifications

• Bachelor’s degree in business, Human Resources, Supply Chain, or a related field (or equivalent experience).
• 7+ years of experience managing large-scale contingent labor or MSP programs.
• Proven success in client relationship management and supplier performance leadership.
• Demonstrated ability to manage and lead a program team to meet SLAs and deliver measurable outcomes.
• Expertise in KPI management, workforce analytics, and process improvement.
• Excellent communication, problem-solving, and leadership skills.

Why US Tech Solutions: At US Tech Solutions, we empower our people to make a meaningful impact. You’ll have the opportunity to lead one of our most complex and dynamic workforce programs, partnering directly with client leadership to drive innovation, quality, and measurable success. If you’re passionate about workforce excellence and thrive in a collaborative, results-driven environment, we’d love to hear from you.