MSP Program Manager

Atrium; Boston (MA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Uncapped Commission

Summer Fridays

Flexible Work Schedule

Hybrid on-site schedule

Job summary

Atrium is seeking an MSP Program Manager in Boston, MA, to lead the Managed Services Program, vendor relationships, requisition management, and proactive service for Hiring Managers. The role emphasizes optimizing processes, compliance, and outcomes in a fast-paced setting.

The ideal candidate has at least 3 years in MSP, strong VMS and staffing knowledge, excellent interpersonal skills, and a bias for continuous improvement. Hybrid work and a competitive benefits package are offered.

Qualifications

• Minimum of 3 years of MSP industry experience on the client services side.
• Strong understanding of VMS platforms, staffing strategies, and workforce solutions.
• Exceptional interpersonal and communication skills with internal and external stakeholders.
• Ability to think critically and solve complex problems in a fast-paced environment.
• Comfortable with ambiguity and change and proactive learning.
• High integrity and commitment to continuous improvement.

Responsibilities

• Oversee performance and relationship management of staffing vendors, ensuring program compliance.
• Manage end-to-end requisition process with timely fulfillment of staffing needs.
• Provide white-glove service to Hiring Managers with high responsiveness.

Skills

VMS platforms

Stakeholder management

Communication skills

Problem solving

Education

Bachelor’s degree

Job description

About Atrium

Founded in 1995, Atrium is a WBENC‑certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work.

Overview

Atrium is seeking a highly motivated and experienced MSP Program Managerto join our team. This role is critical to the success of our Managed Services Program and requires an individual who can manage vendor relationships, oversee requisition management, and provide proactive, white-glove service to Hiring Managers. The ideal candidate will be a staffing subject matter expert with a deep understanding of VMS platforms and the nuances of working within an intense, fast-paced environment.

Additionally, this role demands a forward-thinking mindset, with a willingness to "sell" our services into new departments, although it is not a sales position. The successful candidate will be someone who thrives on improving processes and driving better outcomes. We are committed to delivering exceptional service and solutions that drive success for our client and their mission.

Responsibilities

• Oversee the performance and relationship management of staffing vendors, ensuring compliance with program guidelines and alignment with client expectations.
• Manage the end-to-end requisition process, ensuring timely and accurate fulfillment of staffing needs.
• Provide exceptional, white-glove service to Hiring Managers, anticipating needs, and delivering solutions with a high level of responsiveness.
• Serve as a subject matter expert on staffing solutions, advising managers on best practices, market trends, and effective strategies for talent acquisition.
• Identify opportunities to expand MSP services into new departments, effectively communicating the value proposition without a direct sales focus.
• Continuously evaluate and improve program processes, implementing changes that enhance efficiency, compliance, and satisfaction among stakeholders.
• Leverage in-depth knowledge of Vendor Management Systems to optimize program performance and drive better outcomes.

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Qualifications

• Minimum of 3 years of experience within the Managed Service Provider industry on the client services side
• Strong understanding of VMS platforms, staffing strategies, and workforce solutions
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with both internal and external stakeholders
• Demonstrated ability to think critically and solve complex problems in a fast-paced environment
• Comfortable with ambiguity and change, with a proactive approach to learning and adapting to new processes
• High level of personal integrity and ethics, with a commitment to excellence and continuous improvements

Physical Requirements

• Ability to sit for extended periods of time
• Ability to commute to our clients office in Boston, MA on a hybrid schedule.

Education Requirements

• Bachelor’s degree isrequired

Benefits

Atrium offers a comprehensiveAtrium Care Package, available upon eligibility, including:

• 20 days of Paid Time Off (PTO)
• 11 paid holidays
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Pet Insurance
• Legal Benefits
• 401(k) Program with employer match
• Employee Assistance Programs

Employee Perks:

• Uncapped Commission
• Summer Fridays
• Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site
• Vibrant company culture with monthly events and in-office amenities
• Employee Wellness Programs
• Employee Discounts through Working Advantage
• Professional Development Opportunities
• Commuter Benefit Program

Compensation

Compensation: $65,000–$75,000 base salary, depending on experience, plus uncapped variable commission and eligibility for a year-end bonus. Total compensation is expected to range from $75,000–$90,000+, based on experience and performance.

Pay Range

USD $65,000.00 - USD $75,000.00 /Yr.

EEO Statement

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race,sex (including gender, pregnancy, sexual orientation, and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental),genetic information, citizenship or any other characteristic protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions,and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be consideredfor additional roles of a similar title. Please contact us to request an accommodation.EOE/M/F/D/V/SO