MSP Operations Director — Service Delivery Lead

bdManagedIT; Madison (GA); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off

Paid holidays

Supportive leadership culture

Job summary

bdManagedIT seeks a Director of Operations for MSP Service Delivery to oversee daily operations, improve service delivery systems, and manage team accountability. The role requires strong leadership, hands-on operational knowledge, and experience in managing MSP services.

The ideal candidate will enhance workflows and ensure prioritization of service standards, working closely with the leadership team to align operations with business goals.

Qualifications

• Experience in MSP service delivery, technical operations, or similar IT services environment is essential.
• Proven experience leading operations and managing technical teams.
• Ability to engage in technical discussions and guide priorities.

Responsibilities

• Oversee daily operational flow across service delivery and projects.
• Identify blockers, recurring issues, and strengthen documentation.
• Support strong communication and coordination across departments.

Skills

MSP service delivery

Technical operations

Service delivery workflows

Communication skills

Problem-solving skills

Leadership skills

Education

Bachelor's degree or equivalent experience in IT

Job description

bdManagedIT seeks a Director of Operations for MSP Service Delivery to oversee daily operations, improve service delivery systems, and manage team accountability. The role requires strong leadership, hands-on operational knowledge, and experience in managing MSP services.

The ideal candidate will enhance workflows and ensure prioritization of service standards, working closely with the leadership team to align operations with business goals.