Director of Information Technology

WorkSource Oregon; Eugene (OR); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Veteran/Spouse priority service

Job summary

WorkSource Oregon seeks a Director of IT to lead and align IT services across a diverse MSP client base. You will drive strategy, oversee the service desk, engineering, and budgets while mentoring high-performing teams.

You will engage with clients and executives, ensuring proactive solutions, cross-team collaboration, and successful onboarding of new services. A results-focused, collaborative leader is essential.

Qualifications

• Leadership experience overseeing multi-disciplinary IT teams (Desktop Support, Systems Engineering).
• Experience aligning IT services with business objectives in an MSP setting.
• Strong budgeting, cost optimization, and service profitability focus.

Responsibilities

• Lead IT Desktop Support and Systems Engineering teams.
• Oversee service desk, endpoint support, and engineering operations.
• Manage IT budgets and ensure cost-effective service delivery.
• Mentor staff and develop career paths.
• Establish standards and best practices across teams.
• Monitor KPIs, SLAs, and quality metrics; drive improvements.
• Coordinate onboarding and knowledge management across teams.
• Collaborate with sales to support revenue growth and client acquisition.

Skills

Team management

Budgeting

Client relations

Strategic planning

MSP knowledge

Pre-sales support

Education

Bachelor's in IT/CS

Tools

ServiceNow

CRM

Job description

The Director of IT for a Managed Service Provider (MSP) is responsible for overseeing the performance and direction of IT services across a diverse client base. The Director leads technical teams, drives process, and partners with clients to deliver scalable, secure, and reliable IT services.

Team Management & Technical Oversight

• Lead and manage the IT Desktop Support team and Systems Engineering staff.
• Oversee daily operations of the service desk, endpoint support, and engineering functions.
• Oversee IT operational budgets, ensuring cost-effective service delivery while maintaining high quality standards.
• Assign priorities, manage workloads, and ensure timely resolution of service requests.
• Provide mentorship, training, and career development opportunities for technical staff.
• Establish and enforce technical standards, processes, and best practices across support and engineering teams.
• Collaborating with team leads to improve service delivery efficiency and escalation workflows.
• Monitor team performance using KPIs, SLAs, and quality metrics, implementing improvements as needed.
• Ensure proper documentation, knowledge management, and cross-team communication.
• Strong presence with proven ability to coach, mentor, and develop high-performing technical teams.

Communication & Client Relationship Management

• Excellent verbal and written communication skills to engage effectively with clients, executives, and technical staff.
• Skilled at building and maintaining long-term client partnerships.

Strategic Thinking & Problem Solving

• Align IT services with business objectives and develop proactive solutions in complex environments.
• Demonstrated ability to manage multiple priorities, projects, and client demands in a fast-paced, service-driven environment while maintaining high quality standards.
• Strong understanding of budgeting, cost optimization, and service profitability within an MSP model.
• Work effectively across departments to drive organizational success and client satisfaction.
• Confident decision-maker with the ability to balance risk, cost, and performance considerations in both operational and strategic initiatives.
• Partner closely with sales to support revenue growth and client acquisition efforts.
• Provide technical expertise during pre-sales engagements, including solution design, scoping, and client presentations.
• Assist in developing service offerings, pricing models, and proposals aligned with client needs and market trends.
• Participate in sales meetings and discovery sessions as a technical and strategic advisor.
• Ensure smooth transition from sales to service delivery through effective onboarding processes.
• Identify upsell and cross-sell opportunities within existing client accounts.
• Support account management efforts to strengthen long-term client relationships and retention.

We offer priority of service for veterans and eligible spouses in all employment, training, and placement services. If you served in the U.S. Armed Forces or are an eligible spouse, please let us know.