MSP Onsite IT Support Professional

Delaney Computer Services, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K match

Profit sharing

Paid time off

Health insurance

Dental & Vision

Supplemental insurance

Dog-friendly office

Job summary

Delaney Computer Services, Inc. is a trusted MSP providing managed IT and cybersecurity services to clients across Northern New Jersey and NYC metro. The role is hands-on, working directly in client environments within a fast-moving MSP team.

You will solve practical technical problems and manage diverse systems across sites. Ideal candidates have MSP experience, strong troubleshooting skills, and are comfortable on-site, with after-hours or weekend obligations when needed.

Qualifications

• Hands-on IT support experience beyond help desk.
• Experience in a managed services MSP environment.
• Strong real-world network troubleshooting skills.
• US work eligibility.
• Willingness to work on-site and travel to NYC area.

Responsibilities

• Troubleshoot and resolve technical problems across client environments.
• Lead IT projects from planning through execution.
• Provide in-office and on-site technical support and troubleshooting.
• Support client environments involving POS, AV, networking, and access control.
• Operate effectively in a fast-paced MSP setting with demanding client needs.

Skills

Microsoft 365

Entra ID

On-site support

MSP experience

Troubleshooting

Customer-facing

Job description

Delaney Computer Services, Inc. is an established managed IT and cybersecurity services provider supporting organizations across the Northern New Jersey and NYC metro area. The company delivers outsourced IT support, infrastructure management, and compliance-focused services to clients that rely on dependable technology and responsive technical expertise.

This is an opportunity to join a close-knit technical team in a fast-moving MSP environment where the work is varied, practical, and hands-on. The role is suited to someone who enjoys solving real technical problems, working directly in client environments, and bringing a versatile approach across a broad range of systems and technologies.

Responsibilities

• Troubleshoot and resolve technical problems across client environments.
• Lead IT projects from planning through execution.
• Provide both in-office and on-site technical support and troubleshooting.
• Support client environments involving point of sale, AV, networking, and access control systems.
• Operate effectively in a fast-paced MSP setting with demanding client needs.

Required Qualifications

• A few years of hands-on IT support experience beyond help desk support.
• Experience working in a managed services provider (MSP) environment.
• Strong troubleshooting skills for real-world network problems.
• Experience with Microsoft 365, including Entra ID identity management.
• Experience working on-site in client environments.
• Eligibility to work in the United States.
• Comfort driving in and out of New York City and operating a company vehicle.
• Availability for after-hours support obligations, holiday support, and occasional weekend on-site support during unusual major client situations.

Preferred Qualifications

• Familiarity with point of sale systems.
• Familiarity with AV systems.
• Familiarity with access control systems.

Benefits

• 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
• Company Profit Sharing Program
• Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
• Blue Cross Blue Shield Health Insurance coverage
• Dental and Vision plan
• Optional Supplemental Insurance Plans, including Life Insurance
• Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.