MSP Level 3 Technician

TeamLogic IT; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

TeamLogic IT in Durham, NC seeks a seasoned MSP Level 3 Technician to deliver advanced IT support to small and mid-sized businesses. You will handle servers, networks, and software, resolving complex issues escalated from Level 1 and 2 peers.

The ideal candidate has 5+ years in IT support with MSP experience, a relevant bachelor's degree, and certifications such as Network+, Security+, CCNA, or Azure Administrator. Apply now to join a growth‑oriented team.

Qualifications

• Minimum 5 years in IT support, including 2 years in a Level 3 or senior role.
• MSP experience preferred.
• Bachelor's degree in IT or related field is preferred.
• Certifications such as Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.

Responsibilities

• Provide advanced technical support for servers, networks, and software applications.
• Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.

Skills

IT support

Level 3 technician

Troubleshooting

Customer service

Education

Bachelor's degree in IT or related field

Tools

CompTIA Network+

CCNA

Microsoft Azure Administrator

Job description

Role Overview

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses.

What You Will Do

Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.

Why It Might Be a Fit

The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Requirements

• Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• MSP experience preferred.
• Bachelor's degree in IT, Computer Science, or a related field is preferred.
• Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.

Benefits

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance