MSP Level 3 Technician

TeamLogic IT, Inc.; Edina (MN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Generous paid time off

Professional development reimbursement

Flexible working hours

Job summary

A Managed IT Services provider in Edina seeks a Level 3 Technician specializing in IT support for SMBs. Ideal candidates will have 5+ years of IT experience, strong technical skills, and an aptitude for client management. Responsibilities include advanced technical support, network management, and leading IT projects. This role offers competitive compensation starting at $75,000–$85,000 per year with opportunities for growth based on performance and leadership in client environments.

Qualifications

• 5+ years in IT support with 2 years as a Level 3 technician.
• Experience with network protocols, firewalls, VPNs, and cybersecurity.
• Ability to work in a fast-paced and evolving technology environment.

Responsibilities

• Provide advanced technical support for servers, networks, and software.
• Design, implement, and manage network solutions for clients.
• Lead IT projects such as system migrations and network installations.

Skills

Technical problem-solving

Client relationship management

Network security

Project management

Education

Bachelor's degree in IT or Computer Science

Tools

VMware

Azure

SolarWinds

Job description

Job Summary

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities

• Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
• Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients.
• System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring.
• Client Interaction: Maintain strong relationships with clients by providing professional and timely support.
• Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments.
• Documentation: Create and maintain detailed documentation for all client environments.
• Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians.
• Compliance: Ensure that all client systems comply with relevant regulations and industry standards.
• Emergency Support: Provide on-call support for critical issues.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
• Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper‑V), and cloud platforms (Azure, AWS).
• Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
• Hands‑on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
• Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical clients and provide outstanding customer service.
• Ability to work in a fast‑paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment & Benefits

• Fast‑paced and dynamic environment focused on delivering high‑quality IT support to SMB clients.
• Collaborative and supportive team culture.
• Competitive salary and performance‑based bonuses.
• Generous paid time off and holiday schedule.
• Professional development opportunities and reimbursement for certifications.
• Flexible working hours and remote work options.

Compensation

Starting salary: $75,000–$85,000 per year. Clear path to $90–$95k within 12–18 months based on ownership of client environments, project delivery, and technical leadership.

Company Overview

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses.