MSP IT Support Engineer

Riverside Recruiting; Independence Township (OH); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid training and certifications

Work-from-home

Company outings

Job summary

Riverside Recruiting is seeking a MSP IT Support Engineer for a full-time role in the Cleveland/Akron area. The position is mostly remote with occasional on-site work and requires living in the Cleveland/Akron area.

Responsibilities include technical client support, ticket management, and escalation to senior engineers when needed. The role emphasizes strong communication, troubleshooting skills, and a background check and nicotine/drug screening as part of the onboarding process.

Qualifications

• IT Support at a MSP is required.
• Excellent communication skills are required.
• Strong troubleshooting abilities are required.
• Background check and drug/nicotine screening are required.

Responsibilities

• Provide technical support to clients.
• Prioritize and manage tickets.
• Communicate with customers by phone and email.
• Resolve Level 1 and Level 2 tickets.
• Escalate Level 3 tickets to senior engineers as needed.
• Ensure customer satisfaction with responsive support.
• Troubleshoot and resolve wireless network issues.
• Respond to issues detected by monitoring tools.
• Create, disable, and reset passwords and permissions.
• Deploy desktops and laptops and train users.
• Detect and remove viruses and malware.
• Document configurations and changes.
• Install printers and perform troubleshooting.
• Upgrade software and hardware.
• Configure Office 365 email.

Skills

Great communication

Troubleshooting

Tools

Office 365

Job description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

MSP IT Support Engineer

Full-Time Employment

Monday-Friday, 8am-5pm

Mostly remote, occasional on-site

Must live in the Cleveland/Akron area

Company

• Mostly work-from-home
• On-site when unavoidable
• Paid training and certifications
• Laid-back culture and leadership
• Financially stable and growing company
• Company outings and team-building events
• Employee recognition and awards, open door policy
• Stay in our company condo in FL for vacation or to work remotely
• Professional development, paid certifications, continuing education
• Medical, dental, life insurance, wellness coach, 401k with company match
• PTO for vacation, holidays, sick days, birthday, new parents, work anniversary

Position

• Technical support to clients
• Prioritize and manage tickets
• Phone and email correspondence
• Resolve Level 1 and Level 2 support tickets
• Escalate Level 3 tickets to senior engineers
• Ensure satisfaction through responsive support
• Troubleshoot and resolve wireless network issues
• Respond to issues discovered by monitoring tools
• Create, disable, and reset passwords and rights
• Deploy desktops and laptops and train users
• Detect and remove viruses and malware
• Document configurations and changes
• Printer installation and troubleshooting
• Upgrade software and hardware
• Office 365 email configuration
• Install new applications
• Migrate users/data

Required

• IT Support at a MSP
• Great communication
• Troubleshooting skills
• Background check, drug / nicotine screening