[Hybrid] IT Support Specialist - MSP (Previous MSP Exp. NOT Req.)

#twiceasnice Recruiting; Akron (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Paid holidays

PTO

Certification programs

Career growth

Job summary

Twiceasnice Recruiting in Akron, OH is seeking an IT Support Specialist (Tier 2) to provide end-user support and handle advanced system and infrastructure troubleshooting in a hybrid role. Training is onsite for the first 3–6 months, with potential remote work days after ramp-up.

The role emphasizes Microsoft 365, Active Directory, and network administration, with 4+ years of IT support experience and a strong focus on security and incident response. Sponsorship is not available.

Qualifications

• 4+ years of IT support experience beyond traditional Tier 1 Help Desk required.
• Active Directory and Group Policy experience required.
• Microsoft 365 administration and troubleshooting required.
• Network troubleshooting experience including VPNs, firewalls, and switches required.
• Sponsorship is not available.
• Hybrid schedule with onsite training first 3–6 months.

Responsibilities

• Provide technical support via phone, email, and ticketing system.
• Troubleshoot Microsoft 365, Windows, server, and networking issues.
• Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP.
• Manage user accounts, permissions, security groups, and access.
• Configure workstations, laptops, mobile devices, and user accounts.
• Support employee onboarding, offboarding, and workstation deployments.
• Troubleshoot VPN, firewall, printer, and connectivity issues.
• Respond to cybersecurity incidents and security alerts.
• Document ticket activity and collaborate with senior engineers.

Skills

Technical Support

End-User Support

Troubleshooting

Microsoft 365

Active Directory

Group Policy

Windows Server

Networking

VPN

Firewalls

Ticketing System

Tools

Microsoft 365

Active Directory

Group Policy

DNS/DHCP

Networking

VPN

Firewalls

Job description

Location: Akron, OH; Hybrid Flexibility after 3-6 months

* *Compensation negotiable based on stronger technical experience or relevant certifications**

Benefits: Medical, Vision, Dental, 401k, Holidays, PTO, Paid Certification and Training Programs, Compensation Growth Through Certifications

Job Type: Full-Time

Typical Hours: M-F, 8am-5pm Great Work/Life Balance!

Sponsorship is not available

Our client, a growing MSP, is seeking an IT Support Specialist (Tier 2) to join their team in Akron. This role offers the best of both worlds, combining a variety of technical work with the flexibility of a hybrid schedule once you're fully ramped up. You'll spend about 75% of your time supporting end users and resolving tickets, with the remainder focused on more advanced systems and infrastructure troubleshooting. While this is a support-focused role, it's far from traditional Help Desk work. You'll independently troubleshoot Microsoft 365, Active Directory, Group Policy, Windows Server, DNS/DHCP, networking, and security issues beyond basic password resets and workstation support. While MSP experience is preferred, they're also open to candidates from internal IT environments who have worn multiple hats and enjoy solving a wide range of technical challenges. This is an opportunity to join a stable team with excellent tenure, true work life balance, flexibility when needed, and a leadership team that prioritizes employee well-being over burnout. The company has built a reputation for retaining employees by offering the support, flexibility, and work life balance that can be difficult to find within the MSP industry.

Hybrid Schedule: Onsite training is required for the first 3 to 6 months. Once fully ramped up, employees have the flexibility to work from home a couple of days per week.

• Provide technical support via phone, email, and ticketing system
• Troubleshoot Microsoft 365, Windows, server, and networking issues
• Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP
• Manage user accounts, permissions, security groups, and access
• Configure workstations, laptops, mobile devices, and user accounts
• Support employee onboarding, offboarding, and workstation deployments
• Troubleshoot VPN, firewall, printer, and connectivity issues
• Respond to cybersecurity incidents and security alerts
• Communicate directly with clients throughout issue resolution
• Document ticket activity and collaborate with senior engineers
• 4+ years of IT support experience beyond traditional Tier 1 Help Desk required
• Active Directory and Group Policy experience required
• Microsoft 365 administration and troubleshooting required
• Network troubleshooting experience including VPNs, firewalls, and switches required